Outpatient Administrator

Job overview

Be the friendly face that makes someone’s hospital visit feel less overwhelming. Join us as an Outpatient Administrator and help patients feel supported. Join a team that makes a real difference — every single day.

Are you someone who thrives in a busy, people‑focused environment?  If so we’d love you to join us at Dorset County Hospital NHS Foundation Trust.

This is a fantastic opportunity to become part of a growing, welcoming team at the heart of our outpatient services.

You’ll bring:

• Recent clerical/administration experience in an office environment
• Great customer service skills
• Clear, confident and empathetic communication
• Strong attention to detail
• A genuine desire to help others

We pride ourselves on being a supportive, friendly and collaborative team. In return for your commitment, we offer:

• A flexible approach to working patterns
• Full training and ongoing development
• Opportunities to broaden your skills across reception, appointments and call centre functions
• A welcoming team who genuinely care about each other and the patients we serve

We know how important a healthy work–life balance is — and we’ll work with you to help you achieve it.

Main duties of the job

In this varied and fast‑paced role, you’ll have a primary function as :

Welcoming patients, dealing with enquiries face to face and on the telephone, making appointments and recording personnel details.

You’ll also have the chance to learn all aspects of the team’s work, helping to create a smooth, high‑quality service for patients, relatives, and clinical teams.

Your day might include:

• Welcoming patients to clinic and supporting them with queries
• Answering calls with empathy, accuracy and professionalism
• Scheduling, changing, or cancelling appointments
• Updating patient details and ensuring records are accurate
• Working closely with clinical teams and other departments
• Helping us meet Trust waiting‑time and data‑quality targets

No two days are the same — and that’s exactly what makes this role rewarding.

If you’re looking for a role where your work has real impact on people’s lives — and where no day is ever dull — we’d love to hear from you.

Apply now and start your NHS journey with us.

Detailed job description and main responsibilities

Our DCHFT Job Description and Person Specification (attached) tells you all about this role, what to expect and what is needed to succeed. When completing your application please make sure to tell us how your experience and skills fit the person specification.

Please contact us at [email protected] if you are unable to view or download the attachment.

For all our roles, we are looking for staff who hold our Trust Values of Integrity, Respect Teamwork and Excellence, and who are passionate about providing the best patient care. To read more about our Trust and our Values search Dorset County Hospital online.