Orthotics Administrator

Job overview

An opportunity has arisen to join our Orthotics team at University Hospital Coventry & Warwickshire to. As part of the Orthotics administration team, the Administrator will liaise closely with the clinical team to ensure all aspects of the service are supported. This ranges from patient booking management to ordering of stock for the department. The Administrator must be able to work as part of a team, whilst using there own initiative to ensure all responsible tasks are completed.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• To ensure all routine and / or urgent enquiries are effectively and successfully resolved within a prompt timescale using own initiative or referring to another member of the team as appropriate, ensuring a proper record is maintained.
• To ensure wherever possible that all documentation is up to date and in an orderly fashion and available whenever decisions are being made. The postholder must have the ability to work with departmental staff to maintain prompt transcription and distribution of correspondence in compliance with local and national guidelines.
• To maintain accurate and up to date computer systems, and be able to retrieve and generate information to assist in the effective organisation of patient care in accordance with local and national guidelines.
• To undertake general office duties such as; typing, photocopying and uploading information onto the EPR that has come from external agencies efficiently and effectively. Sorting and booking internal & external referral, and referrals from the E-referral system. To support senior staff with patient letters and ensuring printing and posting in an efficient manner.
• To maintain efficient office management systems and procedures to enable the departmental / clinical team to optimise their patient care by ensuring data entering the department is entered onto the EPR in a timely and accurate manner, identifying issues and acting accordingly.

Detailed job description and main responsibilities

• Support new team members by demonstrating and explaining routine department practices and procedures, undertaking appropriate training and development with new and existing staff ensuring standards of practice are maintained at all times.
• Utilise relevant IT systems, as determined by the role, ensure all relevant patient data is collected and accurately input in line with trust guidelines, including the EPR.
• To be able to actively manage stock levels of orthotic devices and be able to identify and order products that are kept on the shelf to ensure stock levels are maintained and available to use. To work with the Orthotists to order custom orthotics, including ordering, delivery receipt and booking patients appointments in a timely manner.
• To receive all incoming post, sorting and distributing it throughout the department.
• Provide appropriate cover in the absence of other members of the team.

For further details of the role please see the attached job description.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.