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Job overview
An exciting opportunity has arisen for a highly motivated individual to join the hospital eye service as a pathway coordinator in Cwm Taf Morgannwg University Health Board.
The successful candidate will be responsible for coordinating ophthalmic pathways, predominantly pathways under Wales General Ophthalmic Services (WGOS). The post holder will work collaboratively with clinical and managerial colleagues in primary care and secondary care to deliver high quality services across the health board.
The post holder will need to be highly organised, adaptable and be able to work as part of a team. The role requires good IT skills, attention to detail, and the post holder will be expected to have excellent written and verbal communication skills. Previous experience of working within a similar environment will be advantageous.
Main duties of the job
The post holder will lead on administrative duties and will play a key role in the coordination of ophthalmic pathways, predominantly pathways under Wales General Ophthalmic Services (WGOS).
The post holder will be responsible for the management of patient databases and records, appointment outcomes and waiting lists. They will act as a point of liaison between patients, clinicians, managers and contractors within primary and secondary care.
The post holder will be reliable and well-organised. They will proactively maintain up-to-date knowledge of the pathways, be flexible to respond to the changing needs of the services, and support with analysis and development of services.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn’t ‘fluency’, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Person specification
Experience
Essential
- Previous experience in an administrative or secretarial role
- Proficient use of Microsoft Packages i.e. Excel
Desirable
- Experience of working in the NHS, particularly in a multi-disciplinary team.
Skills and Attributes
Essential
- Excellent verbal and written communication skills.
- Excellent understanding of confidentiality and GDPR.
- Able to work independently and collaboratively.
- Able to plan, prioritise and organise workload.
Desirable
- Welsh Language Skills (Level 3 and above/B2).
Other Role Requirements
Essential
- Able to travel to different sites within health board in a timely manner
Qualifications and Knowledge
Essential
- Level 3 qualification in administration or customer care or equivalent experience and knowledge.
- Good standard of IT knowledge and evidence of working with systems, databases and spreadsheets.
Desirable
- Knowledge of Health Board systems such as WPAS.
- Knowledge of Wales General Ophthalmic Services (WGOS).
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Applying for this NHS job
This advert is for Optometry Pathway Coordinator with Cwm Taf Morgannwg University Health Board in Cardiff, Cardiff, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent. The application deadline is 28 Jul 2026.
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