Ophthalmology Booking Clerk

Job overview

To provide a quality outpatient appointment service for all patients.

The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines.

To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), E-Referrals, Maxims and other systems. This will also include the provision of administration support to the outpatient appointment centre.

This role has been approved for advertising; however, it is also being assessed as a suitable alternative employment opportunity. As a result, the vacancy may be withdrawn or there may be a delay before shortlisting can begin.

This role is open to all applicants. However, in line with Cornwall First recruitment principles, initial shortlisting will prioritise applicants from Royal Cornwall Hospitals NHS Trust, Cornwall Partnership NHS Foundation Trust, and the Integrated Care Board for Cornwall and the Isles of Scilly.

Main duties of the job

To maintain good communication and excellent customer service to patients, clinicians, GP surgeries and colleagues within your team and in other departments, via phone, email, letter and face to face.

To take and process telephone calls in accordance with Trust policy and in an appropriate manner using the Netcall telephone system

Telephone calls will involve contact with patients, carers and health professionals.

To communicate information to patients that may require a sensitive, understanding manner.

Within a call centre environment competently deal with all telephone calls ensuring clear and accurate information is given as well as cancellation and reappointing of outpatient appointments within the agreed booking schedule.

Detailed job description and main responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Occupational Health clearance
• Satisfactory Disclosure and Barring Service check
• Right to work in the UK

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

We reserve the right to close this advert early.

We may be able to offer flexible working. Please discuss at interview.

We may be able to offer sponsorship but this is not guaranteed.