Operations Manager

Job summary

At Agincare we believe great care starts with great leadership. We're looking for a dynamic and experienced Operations Manager to oversee a portfolio of Care and Nursing Homes across Buckinghamshire. In this pivotal role, youll provide guidance and oversight to our Registered Managers, ensuring safe, person-centred care that meets regulatory standards and exceeds expectations. You'll be instrumental in building strong staff teams, maintaining high-quality service delivery, and fostering excellent relationships with residents, families, and local partners. This is a unique opportunity to shape services, support teams, and drive innovation in care all while working with a nationally recognised provider thats passionate about people. What Youll Be Doing As Operations Manager, youll play a vital leadership role in ensuring our care services are consistently safe, responsive, and high-quality. Your responsibilities will include: Leading, mentoring, and empowering Registered Managers across multiple Care and Nursing Home sites, ensuring they are supported, motivated, and equipped to lead their teams effectively.

Main duties of the job

At Agincare we believe great care starts with great leadership. We're looking for a dynamic and experienced Operations Manager to oversee a portfolio of Care and Nursing Homes across Buckinghamshire. In this pivotal role, youll provide guidance and oversight to our Registered Managers, ensuring safe, person-centred care that meets regulatory standards and exceeds expectations. You'll be instrumental in building strong staff teams, maintaining high-quality service delivery, and fostering excellent relationships with residents, families, and local partners. This is a unique opportunity to shape services, support teams, and drive innovation in care all while working with a nationally recognised provider thats passionate about people. What Youll Be Doing As Operations Manager, youll play a vital leadership role in ensuring our care services are consistently safe, responsive, and high-quality. Your responsibilities will include: Leading, mentoring, and empowering Registered Managers across multiple Care and Nursing Home sites, ensuring they are supported, motivated, and equipped to lead their teams effectively. Maintaining full compliance with all CQC regulations, safeguarding protocols, and statutory obligations, while promoting a strong culture of accountability and continuous improvement. Driving recruitment, retention, and workforce development strategies, ensuring each service is adequately staffed with skilled, compassionate individuals who reflect our values and commitment to excellence. Managing and resolving escalated concerns, including complaints or safeguarding issues, ensuring outcomes are handled sensitively, promptly, and in line with company policies. Championing operational performance, using tools like audits, KPIs, and structured service reviews to monitor quality, identify areas for improvement, and implement positive change that benefits both staff and residents. This is a hands-on, high-impact role where your leadership will directly shape the experience of those who live and work in our services.

About us

Agincare is a family-run business that has been caring and supporting people since 1986. With over 4,500 team members, they are one of the UK's largest care providers and continue to grow. Agincare operates over 100 locations across England, including care and nursing homes, home care branches, extra care schemes, supported living properties, and live-in offices. Agincare is committed to supporting care leavers and are signatories of the Care Leaver Covenant, offering career opportunities with a guaranteed interview to care leavers. All care services provided by Agincare are regulated by the Care Quality Commission (CQC). The company places great importance on equal opportunities and welcomes applications from all individuals.

Details

• Date posted: 17 July 2026
• Pay scheme: Other
• Salary: Depending on experience Salary expectations will be discussed at interview stage.
• Contract: Permanent
• Working pattern: Full-time
• Reference number: 1527765255
• Job locations: Agincare Homes Holdings, Hazlemere, HP15 7BQ, United Kingdom

Job responsibilities

Package Description:

At Agincare we believe great care starts with great leadership. We're looking for a dynamic and experienced Operations Manager to oversee a portfolio of Care and Nursing Homes across Buckinghamshire.

In this pivotal role, youll provide guidance and oversight to our Registered Managers, ensuring safe, person-centred care that meets regulatory standards and exceeds expectations.You'll be instrumental in building strong staff teams, maintaining high-quality service delivery, and fostering excellent relationships with residents, families, and local partners.

This is a unique opportunity to shape services, support teams, and drive innovation in care all while working with a nationally recognised provider thats passionate about people.

As Operations Manager, youll play a vital leadership role in ensuring our care services are consistently safe, responsive, and high-quality. Your responsibilities will include:

• Leading, mentoring, and empowering Registered Managers across multiple Care and Nursing Home sites, ensuring they are supported, motivated, and equipped to lead their teams effectively.
• Maintaining full compliancewith all CQC regulations, safeguarding protocols, and statutory obligations, while promoting a strong culture of accountability and continuous improvement.
• Driving recruitment, retention, and workforce development strategies, ensuring each service is adequately staffed with skilled, compassionate individuals who reflect our values and commitment to excellence.
• Managing and resolving escalated concerns, including complaints or safeguarding issues, ensuring outcomes are handled sensitively, promptly, and in line with company policies.
• Championing operational performance, using tools like audits, KPIs, and structured service reviews to monitor quality, identify areas for improvement, and implement positive change that benefits both staff and residents.

This is a hands-on, high-impact role where your leadership will directly shape the experience of those who live and work in our services.

Were looking for someone with multi-site, senior management experience within care homes, a strong understanding of regulatory frameworks, and a hands-on approach to team and service development.You will also have extensive knowledge of CQC regulations, particularly in reference to a care home setting.

If youre passionate about high standards, strategic in your thinking, and ready to make a lasting impact wed love to hear from you.

Were a family run business that's been caring and supporting people since 1986.

With over 4,500 team members, were one of the UKs largest care providers and are continuing to grow.We have over 100 locations across England including our care & nursing homes, home care branches, extra care schemes, supported living properties and live-in offices.

Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently.We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities.

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all.