Operations Manager

Job overview

To support the Director of Logistics and Deputy Head of Transport in the delivery of logistics services including transport and warehousing to NHS partners. The Operations Manager will lead customer onboarding and integration initiatives within QE Facilities, bringing efficiencies, quality and continuous improvement. In this role, you will work across a number of internal and external contracts providing quality courier and warehousing services to NHS Trusts including Gateshead Healthcare NHS Trust. The postholder will actively lead operations teams and be responsible for ensuring all SLA’s are met.

- We do not offer sponsorship

Main duties of the job

To manage a transport fleet and team of drivers providing transportation services including courier services to clients in a fast paced and regulated activity environment.

Works closely with Senior management, Senior Leadership and clients co-operating between different business functions to provide excellent customer service and manage all activities in accordance with the agreed budget.

Detailed job description and main responsibilities

Making sure the Transport operation meets its performance and safety targets, monitoring it and reporting to senior management. Minimising disruption and resolving any unscheduled delays, having to make operational decisions in difficult situations sometimes with limited information

• Making sure that transport services are ran professionally and efficiently as possible minimising costs, maximising returns;
• Advising on policy and strategic developments and examining business decisions (pricing, level of service provision, timetable changes) to assess their impact on client and company requirements;
• Ensuring that all operations are carried out in accordance with UK and European Union laws and regulations, particularly relating to health and safety and transport regulations;
• Writing clear reports and presenting options and recommendations to senior management;
• Analysing results of surveys on customer satisfaction and starting new projects to improve performance;
• Meeting clients to deal with complaints and areas of concern, liaising with professional bodies;
• Managing and supervising staff, organising work shift rotas and coordinating staff training, performance, recruitment;
• Negotiating and managing contracts and developing new business opportunities whenever possible;
• Liaising and negotiating with different external stakeholders as required including highways authorities, and other transport providers;
• Identifying existing and possible future transport problems, developing transport models and investigating the feasibility of alternatives
• To implement and maintain new guidelines/policies and procedures through an effective QMS, identify issues, risks and opportunities within the department to continually improve on the services delivered.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.