Search for more NHS jobs in London
Job summary
We are offering an exciting opportunity for an Operations Lead Out of Hours (OOH) on a secondment basis through to the end of September 2027. This position is ideal for someone looking to step into a senior operational leadership role and broaden their experience within a dynamic urgent care environment. Based in North West London, you will take daytoday ownership of OutofHours services, including Primary Care Centers and Home Visiting. You will play a key role in ensuring services are delivered safely, efficiently, and in line with national and local performance standards. Working closely with the Operations Manager, you will lead OOH operational teams, acting as a visible and supportive leader. You will drive performance, staff engagement and continuous improvement, ensuring teams are equipped to deliver highquality care to patients. This is a handson and varied role where you will manage operational challenges, support service development and ensure the highest standards of care for patients, partners and stakeholders, all while role modelling organisational values. This role is a fixed term contract until September 2027.
Main duties of the job
- Leading the daytoday operations of OutofHours services, ensuring safe and effective delivery.
- Monitoring service performance, KPIs and compliance with quality and regulatory standards.
- Managing, supporting and developing OOH staff through 1:1s, appraisals and training.
- Overseeing rota management and workforce planning to ensure services are fully resourced.
- Acting as an escalation point for operational challenges, troubleshooting in real time.
- Supporting the Operations Manager and stepping up during periods of absence.
- Managing incidents and ensuring actions are completed within agreed timescales.
- Driving service improvements and contributing to new projects and initiatives.
- Participating in the Bronze oncall rota and supporting business continuity planning.
About us
- Experience within NHS or healthcare operations, ideally in OutofHours or urgent care services.
- Proven leadership experience with the ability to motivate and manage teams effectively.
- Strong organisational skills with the ability to prioritise and perform under pressure.
- Excellent communication and interpersonal skills with a patientfocused approach.
- A proactive, solutionfocused mindset with strong problemsolving ability.
- Confidence using IT systems including Microsoft Office and operational platforms.
- Flexibility to work unsocial hours and participate in an oncall rota.
- A positive, valuesdriven approach and commitment to delivering highquality care.
Details
- Date posted: 16 July 2026
- Pay scheme: Other
- Salary: £30,000 a year Up to £33,000
- Contract: Fixed term
- Duration: 14 years
- Working pattern: Full-time
- Reference number: 14283
- Job locations: 3 Roundwood Avenue, Uxbridge, UB111AF, United Kingdom
Job responsibilities
We are offering an exciting opportunity for an Operations Lead Out of Hours (OOH) on a secondment basis through to the end of September 2027. This position is ideal for someone looking to step into a senior operational leadership role and broaden their experience within a dynamic urgent care environment. Based in North West London, you will take daytoday ownership of OutofHours services, including Primary Care Centers and Home Visiting. You will play a key role in ensuring services are delivered safely, efficiently, and in line with national and local performance standards. Working closely with the Operations Manager, you will lead OOH operational teams, acting as a visible and supportive leader. You will drive performance, staff engagement and continuous improvement, ensuring teams are equipped to deliver highquality care to patients. This is a handson and varied role where you will manage operational challenges, support service development and ensure the highest standards of care for patients, partners and stakeholders, all while role modelling organisational values. This role is a fixed term contract until September 2027.
Person specification
Experience
Essential
- For more information please contract directly
Desirable
- For more information please contract directly
Qualifications
Essential
- For more information please contract directly
Desirable
- For more information please contract directly
Additional Criteria
Essential
- For more information please contract directly
Desirable
- For more information please contract directly
WhatsApp job alerts
Get instant WhatsApp alerts for Manager and Corporate roles in London
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Operations Lead with Practice Plus Group in London, South East, England. It is listed as a Manager and corporate role. The advertised salary is £30,000 a year. The contract type is Fixed-Term. The application deadline is 31 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (16 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.