Search for more NHS jobs in Liverpool
Job requirements
Essential
22 listedRequirements the employer expects applicants to meet.
- Skills
Strong organisational and planning skills with the ability to prioritise workload effectively.
- Skills
Excellent written and verbal communication skills.
- Skills
Ability to influence and work collaboratively with clinical and non-clinical staff.
- Skills
Ability to motivate and support teams to achieve operational objectives.
- Skills
Ability to work independently and use initiative.
- Values
Demonstrates Trust values and behaviours.
- Values
Commitment to equality, diversity and inclusion.
- Values
Professional and credible approach.
- Values
Strong attention to detail and commitment to accuracy.
- Values
Flexible and adaptable approach to work.
- Values
Ability to remain calm and effective under pressure.
- Values
Commitment to delivering high-quality patient-centred services.
- Values
A proactive and solutionfocused approach.
- Knowledge
Experience of working within an NHS or healthcare environment.
- Knowledge
Experience of analysing and interpreting performance data and producing reports.
- Knowledge
Experience of Referral to Treatment (RTT) performance management.
- Knowledge
Experience of managing competing priorities and meeting deadlines.
- Knowledge
Experience of working with waiting lists, patient pathways and performance targets
- Knowledge
Knowledge of data quality, validation processes and performance reporting.
- Qualifications
Educated to degree level or equivalent experience in healthcare management, business administration, operational management or a related field.
- Qualifications
Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint.
- Qualifications
Evidence of continuing professional development.
Desirable
10 listedAdditional qualities the employer would prefer.
- Skills
Ability to interpret complex data and present findings clearly.
- Skills
Ability to manage change and support service improvement initiatives.
- Skills
Strong leadership and people management skills.
- Values
Willingness to work flexibly to meet service needs.
- Knowledge
Experience of operational management within an acute hospital setting.
- Knowledge
Experience of capacity and demand planning.
- Knowledge
Experience of managing administrative or clerical teams.
- Knowledge
Experience of workforce management, including sickness absence management, appraisals and recruitment processes.
- Qualifications
Management qualification or equivalent leadership training.
- Qualifications
NHS Leadership Academy qualification.
Job overview
We are delighted to offer an exciting opportunity to join the Medicine Division as an Operational Support Manager on a permanent, full time basis.
In this varied role, you will support the day-to-day operational management of the Division, provide leadership to administrative and clerical teams, and help drive performance against key operational targets. You will also contribute to service improvements and support the delivery of high quality, patient centred care.
We are looking for a motivated and organised individual with excellent communication and interpersonal skills, a proactive approach to problem solving, and a genuine commitment to improving services for patients and their families. This is an excellent opportunity to develop your leadership and operational management experience within a supportive and forward thinking team.
Our recruitment process is designed to ensure candidates demonstrate the skills, knowledge, experience and values required for the role. If you have used AI to assist with your application, please declare this in the Supporting Information section. Applications should accurately reflect your own experience and abilities.
Main duties of the job
Leading and Supporting Your Team Provide day-to-day leadership to administrative and clerical teams, fostering a positive, inclusive culture where staff feel supported, motivated and empowered to deliver their best.
Using Data to Drive Performance Monitor and analyse performance data to identify trends, support informed decision making, and drive improvements across services and patient pathways.
Supporting Staff Development and Wellbeing Oversee attendance management, appraisals, mandatory training and personal development, ensuring staff are supported to achieve their full potential and remain compliant with organisational requirements.
Providing Operational Leadership Work closely with the Divisional Management Team to coordinate operational activities, resolve challenges, and support the effective delivery of divisional objectives and performance targets.
Driving Service Improvement Identify opportunities to enhance processes and patient pathways, leading and supporting initiatives that improve efficiency, quality and the overall patient and staff experience.
Detailed job description and main responsibilities
Please see attached detailed job description and person specification for further information on the responsibilities of this role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
WhatsApp job alerts
Get instant WhatsApp alerts for Band 5 Operations manager roles in Liverpool
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Operational Support Manager with Liverpool Heart and Chest Hospital NHS Foundation Trust in Liverpool, England. It is listed as a Band 5 Operations manager role. The advertised salary is £32,073 - £39,043 per annum. The contract type is Permanent. The application deadline is 26 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.