Operational Support Manager

Job overview

We are looking for an enthusiastic, motivated and conscientious Operational Support Manager to join our multi-disciplinary teams across Gynaecology, Reproductive Medicine and Sexual Health.

This is an exciting opportunity to play a key role in a fast-paced and complex clinical environment. You will support the delivery of high-quality, patient-centred services while contributing to the achievement of key operational performance targets.

The Gynaecology, Reproductive Medicine and Sexual Health Directorate delivers services across multiple sites, including Queen Charlotte’s & Chelsea Hospital (Hammersmith site), St Mary’s Hospital, and the Jefferiss Wing Sexual Health service.

We are a large and diverse Directorate, employing over 350 staff and providing a wide range of acute and specialist services. Each year, we receive over 35,000 referrals, deliver more than 4,500 day case procedures and 1,200 inpatient operations, and run a busy, high-performing Sexual Health service at the Jefferiss Wing, offering accessible sexual health and HIV care to a diverse patient population.

Our services span emergency care, oncology, theatres, outpatient and private services, offering a unique breadth of experience. This provides excellent opportunities to develop knowledge of key Trust-wide performance standards and build a broad operational skillset.

Main duties of the job

• Support delivery of key performance standards, including RTT, cancer pathways and diagnostics.
• Lead the day-to-day operational management of outpatient, inpatient and specialist services, including the Jefferiss Wing Sexual Health service.
• Manage and develop administrative teams across multiple sitesOversee patient pathways, ensuring efficient booking, clinic utilisation and data quality.
• Drive improvements in patient experience, including managing queries, complaints and incident investigations
• Lead and support service improvement initiatives to enhance efficiency and performance.
• Work closely with clinical, nursing and operational colleagues to ensure safe, effective service delivery.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.