Operational Services Manager - Scanning Bureau - Band 7

Job overview

About the Role

Are you ready to lead one of our most significant digital transformation programmes? Join Us in Shaping the Digital Future of the Lincolnshire Community and Hospitals NHS Group.

We are seeking an experienced, motivated Digital Records – Scanning Bureau Manager to play a pivotal role in our transition to a Trust wide Electronic Document Management System (EDMS).

This is your opportunity to help modernise how clinical information is stored, accessed and managed — enhancing patient care and supporting safer, more efficient services across Lincolnshire.

Main duties of the job

• Lead and deliver the Trust‑wide scanning programme, ensuring accurate, secure and legally compliant digital records
• Manage the safe transition from paper‑based systems to digital storage while maintaining an efficient business‑as‑usual service
• Oversee off‑site storage arrangements and ensure seamless access to clinical information
• Provide specialist advice on health records legislation and national standards, including GDPR, the Data Protection Act 2018, NHS Records Management Code of Practice, FOI and BS10008
• Drive high‑quality clinical record‑keeping culture across all service areas.
• Lead and develop the Scanning Bureau team, ensuring strong performance, compliance and staff development
• Manage KPIs, performance reports and audits, including Trust‑wide clinical record‑keeping audits
• Support wider Trust digital transformation and strategic programmes that impact clinical documentation and health records

Detailed job description and main responsibilities

Person Specification

Qualifications

Essential Criteria

• Educated to Masters level or equivalent experience.
• Knowledge of health service management, including change management and workforce redesign.
• Evidence of CPD and commitment to future career development

Desirable Criteria

• Detailed knowledge of the NHS in the acute sector with up-to-date knowledge of medical/surgical specialities
• IHRIM (Institute of Health Records & Information Management) membership, or commitment to work towards

Previous Experience

Essential Criteria

• Experience gained in a large complex NHS Trust, implementing to SI0008/BS15489 requirements
• Extensive experience of health records within the NHS
• Proven experience of managing multiple workloads within given timescales
• Experience of managing a budget
• Experience of using and working with digital health information systems
• Experience of managing performance issues
• Well-developed IT skills including MS Office
• Experience of delivering service change within an NHS setting

Desirable Criteria

• Experience in a clinical role
• Experience of gaining accreditation to BS10008/BS15489 standards
• Experience of implementing an EPR and/or EDMS
• Experience of managing the transition, or major aspects of the transition, from paper to digital health records
• Excellent communication, interpersonal and presentation skills which will include the ability to present complex, often contentious and sensitive information to all levels of staff, patients, relatives, solicitors, police
• Experience of reporting on complex performance management information

Skills

• Specialist knowledge and application of legislation governing information and health records; Records Management NHS Code of Practice, Data Protection Act 2018, Access to Health Records Act 1990, Caldicott Principles and the Freedom of Information Act 2000
• Knowledge of NHS structures, clinical systems and processes
• Proven organisational skills and capable of prioritising a multitude of non-routine tasks whilst maintaining an effective operational service.
• Business focussed with an ability to present complex data and understand financial data
• Excellent communication skills, both written and oral
• Excellent leadership skills, ability to motivate staff and manage conflict.
• Excellent problem-solving skills, logical thinking with evidence of delivery and track record of delivering to deadlines

Specific Requirements

• Ability to travel between all sites across rural Lincolnshire