Job overview
Shape the future of integrated care in West London
West London NHS Trust is seeking an ambitious and driven Operational Effectiveness Manager to play a central role in delivering high-quality, efficient and person-centred services across our borough-based model.
This is a pivotal leadership role within Local Services, working at the heart of operational delivery, transformation and performance improvement across services.
You will work in close partnership with Borough Clinical Directors, Associate Borough Directors and multidisciplinary teams to ensure services are safe, effective, and continuously improving
As an Operational Effectiveness Manager, you will:
- Lead borough-wide performance, quality and operational improvement
- Translate complex data into actionable insight to drive service change
- Support delivery of key priorities including: Community Mental Health Framework Quality & Safety agendas Neighbourhood and integrated care models
- Community Mental Health Framework
- Quality & Safety agendas
- Neighbourhood and integrated care models
- Embed a culture of intelligent productivity and continuous improvement
- Support optimisation of digital systems (e.g. EPR, dashboards, telephony)
- Strengthen governance, risk management and CQC readiness
- Work across organisational boundaries with local authorities, primary care and system partners
This is a highly visible role with significant scope to influence service delivery and improve outcomes for local populations
Main duties of the job
We are looking for a motivated, values-driven leader with:
- Strong experience in operational delivery, performance improvement or transformation within the NHS or similar environment
- Proven ability to interpret complex data and drive improvement
- Experience working with digital systems, reporting or service redesign
- Excellent stakeholder engagement and influencing skills
- A commitment to high-quality, equitable and person-centred care
You will be comfortable working in a fast-paced, complex environment and able to balance operational priorities with long-term transformation.
Why join us?
West London NHS Trust is one of the most diverse and innovative providers in the UK, delivering mental health and community services across Ealing, Hounslow, and Hammersmith & Fulham, as well as national forensic services.
Detailed job description and main responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person specification
Skills
Essential
- Excellent interpersonal and influencing skills
- Ability to analyse and interpret complex data and performance metrics
- Skilled in digital and operational transformation
- Strong leadership and collaborative problem-solving abilities
- Ability to coach others in using data, digital tools and improvement methods
- Able to manage competing priorities and work under pressure
Knowledge
Essential
- Working knowledge of NHS priorities (e.g. Long Term Plan, Core20PLUS5, Community Mental Health Framework)
- Understanding of quality governance, assurance, and CQC frameworks
- Awareness of quality improvement & digital systems in healthcare
Desirable
- Understanding of NHS payment mechanisms
- Knowledge of data integration, architecture and quality in BI systems
Experience
Essential
- Experience supporting operational delivery and improvement in an NHS or similar setting
- Experience in performance improvement, transformation, and cultural change
- Experience translating data into insight and action
- Experience in digital optimisation (e.g. EPR, telephony)
- Experience preparing reports for governance and assurance forums
- Experience operating under pressure in complex systems
Desirable
- Experience with borough/place-based transformation- Experience in co-producing service redesign or digital initiatives
- Experience designing or managing BI dashboards
Values & Behaviours
Essential
- Demonstrates honesty, integrity and commitment to inclusive, patient-centred care
- Committed to digital inclusion and reducing variation
- Able to work independently and make sound judgments
- Resilient and adaptable in navigating complexity
Qualifications & Training
Essential
- Degree or equivalent senior-level experience in a relevant discipline
- Post-graduate or equivalent senior-level experience in a relevant discipline
- Evidence of up-to-date and sustained personal and professional development
- Relevant leadership or management qualification or equivalent experience
Desirable
- Formal programme or project management qualification (e.g. PRINCE2, MSP, Lean, QI)
- Training in digital transformation or business intelligence
- Clinical qualification and/or registration.
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Applying for this NHS job
This advert is for Operational Effectiveness Manager - Performance, Improv, Data, Digital with West London NHS Trust in Southall, London, England. It is listed as a Band 8 Administrative and IT role. The advertised salary is £63,665 - £70,887 per annum inclusive of HCAS (Outer). The contract type is Permanent. The application deadline is 25 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (11 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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