Operational Business Manager

Job overview

We have an exciting opportunity for an Operational Business Manager to join the Medicine Division.  You will form a team of 3 OBM’s and will be required to work together to deliver services and patient outcomes. This role relates to Urgent and Emergency Care

Our OBM's are required to work in partnership with clinical leads, matrons, service leads and other external partners. Internally, clinical leads,  service leads and matrons will report to you operationally, whilst being professionally accountable to the Divisional Medical Director, Divisional Nursing Director/Assistant. You will be the operational lead for your service and whilst not line managing all team members professionally, you will be expected to influence team members, form and drive service performance and transformation.

You will report to the Deputy Divisional Director or Operations and form an integral part of the divisional senior management team.

Your working partnerships will be with clinical and non-clinical colleagues and will  provide the best possible experience to our patients and their significant others, along with our staff, whilst at the same time meeting performance standards and driving service transformation aims.

Main duties of the job

The Operational Business Manager will work with the Clinical Leads, Service Leads, Matrons and external partners to ensure that the operational area is productive, efficient and viable in its own right.

In support of this objective you will ensure that decision making within the service area is informed by an agreed range of key performance indicators (KPIs) and business information which demonstrate the performance of the unit in terms of:

• Quality of clinical outcome
• Income
• Expenditure
• Human Resources
• Operational Performance

It will be your responsibility to ensure that the operational area delivers nationally and locally contractually determined standards of access to healthcare on a consistent basis, including (but not limited to):

• Diagnostic standards
• Management of length of stay and stranded patients
• A&E four hour standard
• Ambulance Access standards
• Reduction in health care inequalities

You will respond to information provided taking appropriate action to immediately rectify any deficiency in capacity.

You will interpret policies and procedures and initiate the appropriate action within the relevant services.

You will provide assurance to the Divisional Leadership Team and wider, in relation to operational performance indicators and improvement plans for your services.

You will share performance information with the lead clinicians, teams and individuals through appropriate methods of communication.

Detailed job description and main responsibilities

The Operational Business Manager will be required to deputise for the Deputy Divisional Director.

The post holder will be required to develop, implement and monitor improvement plans in line with national and locally agreed standards. They will be required to introduce and put in practice new or revised policies in defined areas of responsibility.

Take a lead in capacity management/planning, devising activity planning models and liaising with the wider multidisciplinary team to ensure delivery of the Divisional and Trust priorities.

As an Medicine OBM you will have in-depth knowledge of both primary and secondary care as well as the medium term planning requirements. You will be fully conversant with the wider determinants of health and function as a highly performing and credible leader.

You will work closely with the Clinical Lead, service leads and Nursing teams to ensure robust rosters are in place in line with financial recovery plans.

You will regularly review capacity to ensure we have sufficient levels to deliver the best possible experience to patients. Where additional support is required you will be expected to mitigate this and develop a long term plan, influencing key stakeholders and delivering outcomes.

You will provide general managerial advice and guidance throughout all areas of responsibility.

You will decide how best to achieve expected results within areas of responsibility using significant discretion within defined parameters.

You will prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales and where there is a frequent requirement for concentration.