OneCall Coordinator

Job overview

Please note: Due to recent changes in UK immigration and visa rules, this role may not be eligible for Skilled Worker visa sponsorship. Applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship should review the eligibility criteria on the gov.uk website before applying to assess their eligibility for a Certificate of Sponsorship for this role.

Skilled Worker visa: going rates for eligible occupation codes - GOV.UK

Health and Care Worker visa: If you’ll need to meet different salary requirements - GOV.UK

Main duties of the job

The OneCall Coordinator's primary role is in the effective management of telephone and electronic referrals moving through the OneCall Single Point of Access service. Duties include:

• Receiving referrals and messages by letter, phone, electronically and face-to-face and use local pathways and protocols to process these referrals in a timely manner to the appropriate teams.
• Answering calls to the service in adherence with agreed key performance indicators wherever possible by following local pathways and protocols.
• Triaging patient needs, ensuring clear and accurate documentation of the assessment.
• Requesting further information by phone or electronically, always maintaining confidentiality.

Detailed job description and main responsibilities

A detailed description of the role and associated responsibilities can be found in the attached job description and person specification.