Nurse Bank Coordinator

Job overview

An  opportunity has arisen for an enthusiastic, approachable individual with a positive outlook to join the Health Board’s busy and dynamic Bank and E-Rostering Team.

Our Nurse Bank Team provides an efficient, high quality, and professional service across Hywel Dda Health Board. The team plays a vital role in supporting clinical areas by liaising with bank and agency workers, ward staff, and agency suppliers via phone and email to ensure safe staffing levels are maintained.

This is a fast-paced and varied role, perfect for someone who enjoys problem solving and thrives in a busy environment. Strong IT skills are essential, alongside the ability to prioritise tasks and respond quickly to changing demands.

You will be part of a supportive team environment and will need to demonstrate:

• Excellent communication and interpersonal skills
• A friendly, energetic, and approachable manner
• A strong work ethic and commitment to delivering a high-quality service
• The ability to work effectively both independently and as part of a team

We are seeking someone who is keen to develop excellent customer service skills and contribute positively to the team. Full training will be provided, making this a great opportunity for development and growth.

• Office cover is provided Monday to Sunday, including bank holidays, via a rota system
• Approximately 1.5 in 4 weekends (subject to service needs)
• Enhanced pay is available for weekend and bank holiday working

Main duties of the job

In this role, you will:

• Support workforce coordination: Help ensure safe staffing levels across the Health Board by arranging bank shifts for Nurses and Healthcare Support Workers, matching availability with service needs, using a live booking system.
• Manage data and reporting: Prepare and coordinate reports by gathering and presenting information from multiple sources, ensuring accuracy and meeting agreed deadlines.
• Ensure accurate payments: Check and validate worker timesheets and agency invoices against the electronic bank system, helping maintain accurate and timely pay processes.
• Provide system support and training: Assist staff with using Bank Staff systems and Employee Online, offering guidance and resolving queries in a helpful, customer-focused way.
• Maintain professional records: Keep Nursing registration details up to date, including monitoring NMC registrations and sending reminders where required.
• Resolve queries collaboratively: Work closely with bank administration teams, E-Rostering, and Payroll to investigate and resolve pay queries efficiently.
• Deliver excellent customer service: Respond to enquiries and concerns professionally, ensuring a positive experience for all staff using the service.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Detailed job description and main responsibilities

This is a varied and rewarding role where you’ll play a key part in ensuring our clinical areas are fully supported with the right staff at the right time.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 16/06/2027