Job summary
Two fixed-term opportunities have arisen to join the Operations and Resilience team as UEC Operations Senior Managers (Band 8a), supporting the delivery of urgent and emergency care operational priorities across NHS Norfolk and Suffolk ICB.
The post holders will work across seven days on a rotational basis covering 08:0018:00, coordinating daily system flow, capacity and escalation, working closely with NHS providers, ambulance services, NHS 111, community services, local authorities and wider system partners. You will support surge and resilience planning, monitor operational performance, provide clear system intelligence and help coordinate responses to emerging pressures.
You will also support the Head of UEC Operations and Resilience with system calls, operational briefings, governance and assurance, while contributing to UEC improvement initiatives and the development of resilient, integrated services.
We are looking for experienced operational leaders with strong analytical, communication and stakeholder-management skills who can work autonomously in a fast-paced and changing environment.
Main duties of the job
The UEC Operations Senior Manager will provide senior operational leadership and coordination across urgent and emergency care, working with system partners to maintain oversight of flow, capacity, performance and emerging operational pressures.
The post holder will:
Coordinate daily operational oversight of UEC services, including system flow, capacity, demand and escalation
Work collaboratively with acute, community, ambulance, NHS 111, primary care, local authority and wider system partners to support effective and integrated operational delivery
Identify emerging system pressures, risks and performance issues, supporting the development and implementation of appropriate mitigations and escalation responses
Support the delivery of surge, resilience and seasonal preparedness plans and contribute to the system response during periods of significant operational pressure or incident
Analyse and interpret operational and performance information, including ambulance handovers, emergency department performance and discharge, providing clear intelligence to support senior decision-making
Lead and support system operational calls, briefings and meetings, ensuring actions, risks and decisions are effectively coordinated and followed through
Maintain and develop operational dashboards, action logs, risk registers, reporting and assurance processes
Contribute to the development and delivery of UEC improvement programmes, operational plans, policies and new ways of working
About us
We manage an annual budget of £4.9 billion to commission safe, high quality and accessible health services for 1.7million people living in Norfolk and Suffolk.
We work with hospitals, GP practices, dentists, pharmacies, community, mental health and ambulance services, alongside local councils and voluntary organisations, to improve care. We involve local communities in shaping decisions and use their insights to improve services. As a statutory NHS organisation, we are accountable to NHS England and the UK Government.
Our role is to ensure services meet current and future needs by setting local NHS strategy, allocating funding, maintaining quality and safety standards, improving access, reducing health inequalities and enabling joined up care.
Norfolk and Suffolk include rural, coastal and deprived communities, with an older than average population. Around half of residents live in rural or coastal areas, where access can be harder, and about 219,000 people live in the most deprived areas, where early deaths are significantly higher. These factors shape our planning and focus on reducing inequalities.
Our vision is for people to live longer, healthier lives with access to safe, joined up, patient centred care. We prioritise improving healthy life expectancy, reducing inequalities and ensuring consistent access to high quality services.
We work across five local Places and partner with NHS providers, councils, the VCFSE sector and communities to deliver locally responsive care.
Details
- Date posted: 17 August 2026
- Pay scheme: Agenda for change
- Band: Band 8a
- Salary: £57,528 to £64,750 a year
- Contract: Fixed term
- Duration: 6 months
- Working pattern: Full-time, Flexible working
- Reference number: D0003-ICB026
- Job locations: Norfolk and Suffolk Integrated Care Board, Endeavour House, Russell Road, Ipswich, Suffolk, IP1 2BX, United Kingdom
Job responsibilities
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation. This will be done in line with the Job evaluation Handbook guidelines
Person specification
Other
Essential
- Used to working in a busy environment on rotational shifts covering 7 days
- Adaptability, flexibility and ability to cope with uncertainty and change
- Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions
- Professional calm and efficient manner
- Effective organizer, influencer and networker
Skills
Essential
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups
- Negotiate on difficult and controversial issues including
- performance and change.
- Problem solving skills and ability to respond to sudden unexpected demands
- Ability to analyse complex facts and situations and develop a range of options
- Takes decisions on difficult and contentious issues where there may be a number of courses of action.
- Strategic thinking ability to anticipate and resolve problems
- before they arise
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Must be able to prioritise own work effectively and be able to direct activities of others.
- Experience of managing and motivating a team and reviewing performance of the individuals.
- Working knowledge of Microsoft Office with intermediate keyboard
- skills.
Desirable
- Comprehensive experience of project principles techniques and tools such as Prince 2 and Managing Successful
- Projects
Experience
Essential
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to masters level equivalent.
- Evidence of post qualifying and continuing professional development.
- Must have an understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
- Should have an appreciation of the relationship between the Department of Health, NHS England and individual provider and commissioning organisations.
Desirable
- Member of relevant professional body
Equality & Diversity
Essential
- Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management
- systems in the area
Autonomy Freedom to Act
Essential
- Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
- Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales
- Experience of identifying and interpreting National policy. Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on
- policy implementation)
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes
WhatsApp job alerts
Get instant WhatsApp alerts for Band 8 Manager and Corporate roles in Ipswich
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for NS12.18 UEC Operations Senior Manager with NHS Norfolk and Suffolk Integrated Care Board in Norfolk and Suffolk Integrated Care Board, United Kingdom. It is listed as a Band 8 Manager and corporate role. The advertised salary is £57,528 to £64,750 a year. The contract type is Fixed-Term. The application deadline is 31 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.