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Job overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Main duties of the job
We are looking for three enthusiastic Customer Service & Administration Apprentices to join the Outpatient Administration Centre (OAC) at University Hospital Southampton.
The OAC is a busy and supportive team at the heart of outpatient services, providing administrative and reception support to clinical teams across University Hospital Southampton, Princess Anne Hospital and Royal South Hants Hospital.
This apprenticeship offers excellent training and development opportunities, allowing you to gain valuable NHS experience while working towards a Level 2 Customer Service Practitioner Apprenticeship.
During the programme, you will develop skills in:
Customer service and patient experience Communication and interpersonal skills Personal organisation and self-development Teamworking and collaboration
If you are motivated, eager to learn and looking to start a career in the NHS, we'd love to hear from you.
Detailed job description and main responsibilities
Join our busy Outpatient Administration Centre and play an important role in supporting patients across the Trust. As part of your apprenticeship, you will gain valuable administration and customer service experience while working towards a recognised qualification.
In this role, you will:
Help patients by telephone, email and in person. Book, reschedule and cancel outpatient appointments. Support reception services and assist with patient enquiries. Provide administrative support to outpatient clinics. Work closely with colleagues to ensure patients receive an efficient service.
We're looking for someone who:
Has excellent communication. Is organised and able to manage a varied workload. Has good attention to detail and accuracy. Is confident using IT systems, including Microsoft Office. Is eager to learn, develop and complete an apprenticeship qualification.
You do not need previous administration experience, although experience in a customer-facing or professional environment would be beneficial.
To be eligible, you must have GCSE English and Maths at Grade 4/C or above (or equivalent). You will receive paid off-the-job training as part of your apprenticeship programme.
This is an excellent opportunity to start a career in NHS administration while making a real difference to patients.
To arrange an informal chat about this opportunity please contact either David Navarro-Montes -david.navarro-montes@uhs.nhs.uk, Angela Cousins - angela.cousins@uhs.nhs.uk Sandy McCarthy - sandy.mccarthy@uhs.nhs.uk
Person specification
Trust Values
Essential
- Patient First
- Working Together
- Always Improving
Qualifications, knowledge and experience
Essential
- Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
- NVQ 2 diploma or equivalent experience
- Experience of working in a customer led environment
- Competent in the use of Microsoft Office packages
- Evidence of computer literacy
Desirable
- Courses/further study attended to demonstrate evidence of personal development
- Proficient in the use of hospital computerised patient systems
- Call handling experience
- Experience of working shifts.
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Applying for this NHS job
This advert is for NHS Customer Service & Admin Apprentice with University Hospital Southampton NHS Foundation Trust in Southampton, South East, England. It is listed as a Administrative and IT role. The advertised salary is £24,852 Per annum - Pro rata. The contract type is Permanent. The application deadline is 31 Aug 2026.
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