Job summary
Make This Summer Count -- Be the Voice our Patients Turn To.
Summer is one of the NHS' busiest times.More people travelling, more families out and about, more patients needing advice and reassurance.
Every call to NHS 111 begins with one thing: a calm, confident voice.
At HUC, we support 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest, delivering essential NHS 111 and Out of Hours GP services -- 24 hours a day, 365 days a year.
No healthcare background? We'll train you.Already experienced? Put your skills where they truly matter.
Main duties of the job
Your Role: Make Every Call Count
Be the First Point of ContactHandle urgent and non-urgent calls, helping patients get the care they need quickly and safely.
Use NHS Pathways with ConfidenceAssess symptoms using NHS Pathways and direct patients to the mostappropriate healthcareprofessional or service.
Provide Reassurance When It Matters MostUseyou'relistening and communication skills to offer clear advice andaccurateguidance.
About us
Why Join HUC This Summer?
Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.
Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.
Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.
Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.
Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.
Make this summer meaningful.Be the voice that helps patients get the care they need.
Details
- Date posted: 03 July 2026
- Pay scheme: Other
- Salary: £12.71 to £17.51 an hour Dependent on shift times
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 4265-8122720
- Job locations: The old Ambulance station, Ascots Lane, Welwyn Garden City, AL7 4HL, United Kingdom
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
Person specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
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Applying for this NHS job
This advert is for NHS 111 Health Advisor – Welwyn Garden City with HUC in Welwyn Garden City, East of England, United Kingdom. It is listed as a Manager and corporate role. The advertised salary is £12.71 to £17.51 an hour. The contract type is Permanent. The application deadline is 12 Jul 2026.
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