NEPTS Planner/Day Controller - NORTH WALES

Job overview

The Non Emergency Patient Transport Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.

Main duties of the job

The successful candidates will be responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential. The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources. The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required. The successful candidates will ideally have a good geographical knowledge of the North Wales area. The post will give you the opportunity to work within an extremely busy and challenging, focused, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting. Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Welsh Language level 1 skills are desirable for this role.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Due to the nature of the role and the requirement for audiometric testing as part of our pre-employment checks, we are required to follow the Health and Safety Executive (HSE) standards for the Classification of Audiograms. These standards are outlined in the Controlling Noise at Work – L108 Regulations, which provide guidance on assessing noise-induced hearing loss based on age and gender.

The HSE classification framework begins at age 18, and unfortunately, there are no validated thresholds for individuals under this age. As a result, we are unable to accurately assess or categorise audiogram results for candidates under 18, which is a necessary step in determining fitness for roles involving exposure to occupational noise.

While we do recruit individuals under 18 for specific roles such as apprenticeship programmes, eligibility is assessed on a role-by-role basis depending on the nature of the duties and associated health and safety requirements. Therefore, this is not a blanket restriction across the organisation, but rather a consideration specific to this role.

This role is not eligible for sponsorship as per the Governments UK VISA and Immigration Rules and Regulations.