Job overview
The post will give you the opportunity to work within and lead an extremely busy and challenging, focussed, supportive team led environment, where issues and challenges need to be dealt with in a calm and efficient manner, co-ordinating and problem solving on a daily basis makes the post both demanding and interesting.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The Non Emergency Patient Care Service (NEPTS) is responsible for providing non-emergency and pre-planned transport, to and from hospitals and treatment centres for patients who have appointments at out-patient clinics, day surgery units, and day centres. The service acts as a vital link between communities and is an important and integral part of the overall package of health care provided by the Ambulance Service in Wales.
We currently have a full time, permanent position as Team Leader in south East NEPTS Control.
The post holder will need to work to specific deadlines, allocate additional or late transport requests quickly and efficiently, whilst demonstrating effective utilisation of available resources.
The role includes updating the scheduled work to include processing on the day amendments and reallocation of patients when required.
The successful candidates will ideally have a good geographical knowledge of the South Wales area.
Applicants will be expected to have a good educational standard, and possess good typing and I.T. skills, and ideally be able to demonstrate experience of working in a busy and demanding environment must have a can do attitude.
Detailed job description and main responsibilities
The successful candidates will be responsible for the supervision of the NEPTS Control room. The NEPTS Control room is responsible for advance and on the day scheduling for all non emergency patient journeys within a specific geographical area with a high number of patient journeys per area per day, therefore good organisational skills are essential.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
Welsh language skills are desirable
Person specification
Other
Essential
- Ability to travel across Trust sites
Values
Essential
- Able to demonstrate Trust values and behaviours
Aptitude and Abilities
Essential
- Ability to develop proactive working relationship, communicating effectively with internal and external stakeholders
- Contribute to improvements within the Control Room environment
- Ability to communicate complex and highly sensitive information to patients and relatives using empathy and reassurance, gain co-operation where required and overcome barriers to understanding.
- Able to build positive relationship with business partners and work collaboratively
Desirable
- Experienced in time management and history of successfully meeting deadlines
Qualifications and/or Knowledge
Essential
- ILM Level 4 or NVQ level 4 Management Qualification, or ability to demonstrate knowledge of management.
Desirable
- Cleric Qualified with experience of working within NEPTS JCC/NET Centre / Liaison.
- Experience of developing and delivering training.
- Knowledge of NHS Putting Things Right (PTR) process.
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Applying for this NHS job
This advert is for NEPTS Control Team Leader - South East with Welsh Ambulance Service NHS Trust in Cwmbran, Wales. It is listed as a Band 4 Manager and corporate role. The advertised salary is £28819.00 to £31626.00. The contract type is Permanent. The application deadline is 07 Sep 2026.
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