Job overview
Our NICU is the Level 3 unit for the North Central London area which provides specialist intensive care for critically ill babies. We also have close links with an on-site fetal medicine unit which is a regional, national & international referral centre for fetal medicine, caring for more than 7,000 patients each year. In addition, they have an internationally recognised multidisciplinary team (MDT) who offers individualised care for pregnant women & their families, when there is a concern for the health of an unborn baby. We hence can provide a wealth & varied unique range of experience. If you would like to develop your skills & enhance your learning within the Neonatal Team, this is an ideal time to come & join us.
You will gain valuable skills & experience being fully supported by a Practice Development team & the multidisciplinary team. There are an extensive range of opportunities for you to learn from a hugely experienced team in the care of vulnerable babies & their families.
If you are committed to contributing to a team delivering excellence in neonatal care & serious about pursuing a rewarding career UCLH, neonatal services is definitely the place for you. You will be joining an enthusiastic, friendly, motivated multidisciplinary team working within a centre of excellence for neonatal & maternity care.
This is an exciting opportunity to join one of the largest Foundation Trusts in the UK with an international reputation & a tradition of innovation.
Main duties of the job
We have a busy tertiary level three neonatal intensive care unit (NICU) with close links to the other UCLH specialist hospitals and Great Ormond Street Hospital. Currently we care for 21 intensive / high dependency care babies, 11 special care babies and 12 transitional care cots.
Within the unit, you will be responsible for the care of families with babies admitted in the neoantal unit. You will provide holistic family integrated care to the babies and families. We will support and enhance your learning to ensure you feel confident to provide safe, individualised care to all patients and families. You will maintain high standards of care throughout, communicate with the MDT, support with discharge planning, support families with family integrated care practices, and support and foster safe practice on the neonatal unit and act as a key worker for all families.
Wanting to learn, a passion for neonatal care and attention to detail are essential for this role.
Detailed job description and main responsibilities
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*
* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row.
UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?
Person specification
Experience
Essential
- Previous experience working in a hospital setting with babies and infants
Desirable
- Previous experience of working in a Neonatal, Maternity, Paediatric or Transitional Care unit
Communication
Essential
- Demonstrate effective communication skills including listening.
- Good spoken and written English
- Demonstrate appropriate skills when dealing with difficult situations
- Able to communicate effectively and respectfully with all members of the MDT and families.
- Able to de-escalate conflict and seek support in these scenarios.
Skills and Abilities
Essential
- Demonstrate effective communication skills including listening
- Ability to work within a clinical team
- Ability to understand individual needs
- Computer literate
- Ability to motivate self and others
- Ability to prioritize workload and work in a team
- Time management
- Have the skills to work under pressure
- Evidence of handling sensitive information appropriately
- Able to compute appropriate maths calculations for job purposes
Specific Requirements
Essential
- Flexible approach to shift patterns
- Prioritises own workload
- Prioritises workload of others dependent on experience
- Works under own initiative within boundaries of role
- Acts on own initiative and problem- solves utilising resources available
- Articulates reasons for desire to work in this clinical areas
- Committed to providing safe, effective and timely patient-centred care
- Able to develop awareness of resource and risk management issues within boundaries of role
Knowledge and Qualifications
Essential
- GCSE English & Maths;
Desirable
- Level 3 Diploma in Health & Social Care or Counselling
- Degree in Psychology, Social Work, or Childhood Studies
Personal and People Development
Essential
- Personal and People Development
- Demonstrates an awareness of the role of facilitator and is willing to support parents in practice within the scope of their competency.
- Demonstrates evidence of ability to educate others
- Reflective in Practice
Responsibilities towards promoting Equality Diversity and Inclusion
Essential
- Demonstratable understanding of the Equality, Diversity, and Inclusion and/or Knowledge of the NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties
- Understands the implications of Equal Opportunities in practice
Ensure the risk of infection to self, colleagues, patients, relatives and visitors is minimised by:
Essential
- Being familiar with, and adhering to Trust policies and guidance on infection prevention and control.
- Completing all required training and education (both via e-learning and face to face) on infection prevention and control.
- Including infection prevention and control as an integral part of your continuous personal/professional development and included in your annual appraisal
- Taking personal responsibility so far as is reasonably practicable, in helping ensure that effective prevention and control of health care associated infections is embedded into everyday practice and applied consistently.
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Applying for this NHS job
This advert is for Neonatal Family Liaison coordinator with University College London Hospitals NHS Foundation Trust in London, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £34,186 - £37,389 Per annum inclusive of HCAS. The contract type is Permanent. The application deadline is 25 Jun 2026.
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