ND SPA Band 4 administrator

Job overview

CNWL's Single Point of Access (ND) provides centralised access to information, advice, and triage of referrals into CNWL’s ND services within CNWL.

All have access to the SPA via a referral portal. GPs and other potential referrers are able to contact a team of clinical staff to discuss potential referrals.

The SPA manages referrals, deals with queries, undertakes clinical triage, gives advice, and signposts patients where appropriate.

The SPA team is located in a Central London location, with excellent transport links.

Postholders may be asked to show some flexibility in their shifts but this is predominantly a 9-5 Monday to Friday service

Main duties of the job

Central and North West London NHS Trust is committed to providing safe, effective services and providing patients and their carers and families with a positive experience.

• To work positively with colleagues to maintain effective relationships with patients, families, other CNWL services and external stakeholders.
• To act as a first point of contact for the ND SPA, recording on the Trust clinical system, SystmOne the patient details an dother information as required, and next appropriate action.
• To effectively manage referrers’ expectations whilst providing correct and accurate information at all times.
• Effectively manage all referrals into the ND SPA inbox, ensuring that emails and referrals are dealt with effectively, appropriately and promptly.
• To support the recording of all data accurately in the patients' electronic records
• To have a full working knowledge of the relevant IT systems and applications used.

Detailed job description and main responsibilities

Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit: Skilled Worker visa: Overview - GOV.UK

• Create and update patient electronic records and other relevant documentation.

• Schedule appointments as necessary, ensuring patients are notified of any changes to appointments.
• Complete relevant typing, photocopying, scanning, faxing, filing and maintenance of up-to date IT systems.
• Record all system information accurately, updating call information, registering call backs from patients, and bringing all new information to the relevant line manager's attention.
• Provide monthly statistics on throughput to team manager as requested.
• Support the ND SPA team with general administrative duties, sending appointments, data quality and capture using appropriate systems, audio typing, filing, taking messages, dealing with queries over the telephone and face to face, photocopying.
• Provide cover as and when necessary for the ND SPA co-ordinator.
• following Caldicott guidelines and that documentation contained therein is correct, of a high quality of standard and is maintained at all times.
• To undertake relevant administration duties associated with referrals and bookings management as required and when necessary.
• To liaise with relevant service regarding bookings and referrals within appropriate timescales.

Please see full job description for further details