Job overview
This is an exciting opportunity to join our MSK Therapies service as a Clinical Administrator.
The postholder will act as the first point of contact for patients referred into the service and will work alongside GP practices, hospital and community staff to navigate patients to the most appropriate services for their needs in a timely manner.
This is a part time role, for 30 hours per week.
Main duties of the job
The role will include the booking of patients, co-ordination of diagnostic results, working with clinicians, resolving queries, signposting complaints, and supporting with the delivery of services.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Experience
Essential
- Previous administration experience in a busy environment
- Has experience in a patient facing role dealing with members of the public/service users.
- Experience and understanding of patient administration systems such as PAS, Bighand, ERS, E-Searcher, SystmOne
- Experience and understanding of administration systems such as Microsoft Word/Excel, Outlook
Desirable
- Previous supervisory experience.
- Experience of dealing with sensitive and confidential information
Qualifications
Essential
- Educated to GCSE standard (or equivalent) - to include Maths and English at Grade C or above
- NVQ Level 3 in Administration or equivalent working experience
Desirable
- ECDL Qualification or similar
Skills / Knowledge / Abilities
Essential
- Excellent interpersonal skills both verbal and written
- Ability to work under pressure using your own initiative and within the team supporting other colleagues as required.
- Ability to prioritise workloads according to service needs
- Ability to work at different sites to support the service
Desirable
- Knowledge of medical Terminology
- Knowledge of an NHS working environment
- Willingness to plan and adapt to change
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Applying for this NHS job
This advert is for MSK Therapies - Clinical Administrator with East Sussex Healthcare NHS Trust in St Leonards On Sea, South East, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum, pro rata. The contract type is Permanent. The application deadline is 10 Jul 2026.
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