MRI Patient Administrator

Job overview

The role involves providing a high standard of administrative support to the Radiology department, with a focus on MRI services.

Working in a busy environment, the role requires excellent organisation skills, attention to detail and the ability to manage complex appointment schedules, prioritising urgent referrals and contributing to the achievement of national waiting time targets. The post holder will ensure accurate data management and provide a responsive administrative service within a busy radiology department.

Main duties of the job

• Work as part of a team to provide a high quality, patient focused administrative service.
• Organise and prioritise daily tasks to meet the the demands of a busy and fast paced environment.
• Proactively manage appointment schedules, maximising capacity and minimising delays, ensuring optimal use of scanner capacity.
• Act as the first point of contact for patients and service users attending the MRI/Radiology department.
• Receive and process imaging referrals, ensuring all required information is complete and accurate.
• Maintain and update patient records on relevant hospital systems, ensuring a high level of data accuracy.
• Ensure all incoming calls, emails and enquires are answered in a professional and timely manner.
• Liaise with radiographers, consultants and other internal and external departments to support the smooth running of the service.
• Ensure all documentation is handled in accordance with confidentiality and data protection policies.
• Recognise and escalate issues where appropriate, supporting the continuous improvement of the service.

Detailed job description and main responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.