Job overview
An exciting opportunity has arisen within the Pathology Department at Betsi Cadwaladr University Health Board for full time Mortuary and Bereavement Officer to work in the Mortuary at our Wrexham Maelor Hospital site.
The post-holder will undertake a range of duties and contribute to the efficient and effective running of the mortuary service, working under their own initiative and prioritising their own workload to ensure the smooth running of a very busy service and become an integral member of the team.
The post holder is responsible for assisting in the provision of the Mortuary and Bereavement Services in terms of providing a service to pregnancy loss remains, the deceased and their relatives with a dignified, sympathetic and empathetic approach. The post will entail facilitating family and coroner viewings, overseeing the mortuary body stores and disposal of pregnancy loss remains, providing support to the service across the health board sites.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
- Organise and co-ordinate the daily caseload to ensure that required tasks are undertaken and completed in a timely manner.
- Receive and release of bodies, ensuring that they meet quality standards of identification and documentation as defined in Standard Operating Procedures.
- Prepare and measure bodies. Prepare and lay out bodies in the viewing facility to be viewed by relatives, friends or police.
- Deal with telephone and other enquiries relating to the service both from inside and outside the UHB, dealing with queries efficiently and politely.
- Liaise with the Medical Examiner Service and doctors to ensure the completion of death certificates as required.
- Maintain high standards of hygiene within the mortuary and associated areas.
- Clean and disinfect equipment and report any problems to the departmental manager. Undertake assessment of infection risks on bodies received in the mortuary.
- Frequently, exert moderate physical effort on an ongoing basis throughout the shift, when manoeuvring the mortuary trolley and intense physical effort when there is a body on the trolley e.g. for release or viewing room. These weights are well in excess of 15kg even when the trolley is empty.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents
Person specification
Other
Essential
- Must hold current Driving Licence to undertake duties of the role.
- Ability to travel within geographical area in a timely manner.
- Satisfactory DBS Clearance.
Values
Essential
- Sympathetic. Empathetic. Diplomatic.
- Ability to work independently as well as part of a team.
- Ability to prioritise competing demands.
Knowledge
Essential
- Knowledge and understanding of death registration and statutory duties.
- Knowledge and understanding of Medical Examiners Office.
- Knowledge of the Human Tissue Authority (HTA) structures.
- Knowledge of customs of other faiths and ethnic groups surrounding death.
Experience
Essential
- Experience of working in the care of the deceased.
- Proven record of excellent communication skills.
Desirable
- Proven record of working in the care of the deceased.
- Experience record of working with distressed and bereaved clients.
Qualifications
Essential
- NVQ Level 2 in Customer Service or possess equivalent qualification or demonstrate skills, knowledge and experience to equivalency.
Aptitude and Abilities
Essential
- Excellent telephone and communication skills.
- Good time management and organisational skills.
- Must be able to drive as role requires post holder to drive private ambulance.
- Ability to demonstrate compassion and empathy when dealing with the deceased and their relatives.
- Good general literacy and numeracy skills.
- Ability to work as part of a team and on own initiative with minimum supervision.
Desirable
- The ability to speak or learn Welsh to a satisfactory level (level 3)
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Applying for this NHS job
This advert is for Mortuary and Bereavement Officer with Betsi Cadwaladr University Health Board in Bangor, North Wales, Wales. It is listed as a Band 3 Administrative and IT role. The advertised salary is £26,813 - £27,890 per annum. The contract type is Permanent. The application deadline is 21 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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