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Job summary
We are looking for a friendly, professional and compassionate Medical Receptionist to join our team.
Working with us offers the opportunity to be part of a supportive team where you can make a real difference to patients experiences. We value teamwork, excellent communication, professionalism and a caring approach, while providing opportunities to develop your skills and grow within the healthcare environment.
Main duties of the job
- Welcoming and assisting patients in a professional and friendly manner.
- Answering telephone calls, emails and patient enquiries.
- Booking, cancelling and managing patient appointments.
- Registering patients and maintaining accurate and confidential records.
- Processing prescriptions and other administrative requests.
- Liaising with GPs, nurses, hospitals and other healthcare professionals.
- Managing patient queries and directing them to the appropriate service.
- Supporting patients to access the most appropriate healthcare service for their needs.
- Assessing patient enquiries and signposting to GPs, nurses, pharmacies, community services and other providers.
- Coordinating appointments, referrals and follow-up care.
- Supporting patients with access to community and social care services.
- Providing clear information and guidance while maintaining patient confidentiality.
- Working closely with the wider healthcare team to ensure patients receive appropriate and timely support.
About us
We are a forward thinking, busy and friendly general practice with over 19,000 patients and around 50 staff across 3 sites and are looking to recruit an experienced Part Time Mobile Medical Receptionist to join our supportive, enthusiastic and friendly team. The successful applicant will need excellent communication and IT skills. They will need to be flexible as they may be asked to cover for sickness and holiday leave.
Contracted hours are 25 hours per week over 5 days on a rota basis. You may also be asked to cover on Saturdays at a premium rate.
Details
- Date posted: 19 August 2026
- Pay scheme: Other
- Salary: Depending on experience
- Contract: Permanent
- Working pattern: Part-time
- Reference number: A5266-26-0003
- Job locations: Ridgacre House Surgery, 83 Ridgacre Road, Quinton, Birmingham, B32 2TJ, United Kingdom, The Nechells Practice, 63 Rupert Street, BIRMINGHAM, B7 5DT, United Kingdom
Job responsibilities
Main duties of the job
Person specification
Qualifications
Essential
- Previous experience in a reception, administrative or customer service role, preferably within a healthcare setting.
- Excellent communication and interpersonal skills.
- Friendly, professional and compassionate approach to patients.
- Good organisational skills with the ability to prioritise and manage a busy workload.
- Good IT and computer skills, with the ability to learn new systems.
- Ability to work effectively as part of a team and independently.
- Understanding of confidentiality and the importance of protecting patient information.
- Reliable, punctual and professional.
- Ability to remain calm and professional when dealing with challenging or sensitive situations.
- Must hold a full, valid UK driving licence and have access to a vehicle.
Desirable
- Previous experience working within a GP practice, NHS or healthcare environment.
- Experience using clinical system - SystmOne.
- Knowledge of NHS services and healthcare pathways.
- Experience in care navigation or signposting patients to appropriate services.
- Good understanding of patient confidentiality and data protection.
- Willingness to undertake training and develop professionally.
- Ability to work flexibly and support the wider practice team.
- A positive, proactive and solution-focused approach.
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Applying for this NHS job
This advert is for Mobile Receptionist/Care Navigator with Ridgacre Medical Centres in Ridgacre House Surgery; The Nechells Practice, United Kingdom. It is listed as a Administrative and IT role. The advertised salary is Negotiable. The contract type is Permanent. The application deadline is 15 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (19 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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