Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Are you passionate about supporting individuals on their mental health journey? Do you have excellent communication skills and a desire to make a positive impact? If so, we have an exciting opportunity for you to join our dedicated team as an MHSI Hub Navigator.
As a Navigator in our Mental Health and Social Inclusion Hub, you will play a crucial role in assessing mental health referrals primarily through telephone consultations. Using your exceptional judgment and empathy, you will determine the needs, risks, and urgency of response for each individual. By delivering safe and effective services, you will guide them towards the appropriate level of support.
Apply today and become an integral part of our team. Together, let's create a positive impact on mental health and well-being in our community. Please note shifts cover 24/7, this will involve you working a mix of day and night shifts.
Main duties of the job
- You will be part of a multi-disciplinary team, primarily receiving calls, processing enquiries and facilitating the triage of people referred into the MHSI Hub team.
- Supervise Assistant MHSI Hub Navigators and support MH Practitioners on the MHSI hub to ensure a high quality service is provided.
- Assist individuals with mental health needs to navigate and access specialist health, social care and community services that will support them in their individual recovery journey
- A commitment to delivering a flexible service which operates 24 hours a day, 365 days a year
Detailed job description and main responsibilities
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Person specification
Experience
Essential
- • Able to work within a Team environment and contribute effectively to Team / Service development.
- • Previous customer care experience.
- • Experience of working within a health and social care environment with a focus on mental health
- • Previous experience in a similar role.
Qualifications
Essential
- • Level 3 Diploma in Health & Social Care or equivalent and willing to undertake additional qualifications in Health and Social Care
- • Possesses a recognised basic IT qualification (ECDL or equivalent) or can display IT skills to an equivalent level of competence
- • A clear understanding of and commitment to equal opportunities and anti-discriminatory practice
Desirable
- • Customer Care/Service or Business Administration qualification
Skills and Knowledge
Essential
- • Good written and verbal communications skills.
- • Excellent telephone skills
- • Use of Patient Clinical Systems i.e. RIO.
- • Ability to maintain information in a confidential and secure manner.
- • Ability to work within deadlines and under pressure
Desirable
- • Knowledge of medical terminology
- • Ability to challenge stigma and promote positive images of Mental Health
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Applying for this NHS job
This advert is for MHSI Hub Navigator - Mental Health & Social Inclusion Hub with Midlands Partnership University NHS Foundation Trust in Stafford, Midlands, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent: 24 hour contract. The application deadline is 29 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (08 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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