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Job overview
The post holder will provide an effective and efficient administrative service to the MHCAS and Liaison Services within the Hospital Division.
The postholder will need to demonstrate a high level of prioritising and organisational skills and be able to use initiative to develop office support systems as required, and to organise their own workload to meet Trust and local requirements, adjusting priorities as necessary in negotiation with the department and administration managers.
The job will involve liaison between colleagues at all levels, both inside and outside the Trust, as well as with service users and carers. The postholder will be expected to identify threats to the service offered to service users or to the Trust and to contribute to improving systems and processes.
All administrative staff are expected to support the reception function when required by providing excellent customer service at all times.
Main duties of the job
The successful candidate will work closely within the multi-disciplinary team, ensuring that effective and efficient administration support is provided.
You must be experienced, dedicated, reliable, proactive, and a flexible individual who is assertive and take the initiative in anticipating the needs of their teams.
You should be able to work autonomously as well as part of a team. Along with being able to demonstrate good verbal and written communication skills.
It is essential that you have experience in minute-taking and using Excel (intermediate level) along with good attention to detail.
Detailed job description and main responsibilities
Some of the key tasks in this role will be:
- To maintain and submit key performance data within strict timelines
- Processing of patient details
- Distribution of documentation to GPs against set standards
- Data entry on our Electronic Patient Records (EPR) system
- To support Business/Team Meetings (preparing agendas, taking and distribution of minutes)
- To provide support with/lead on audits
- Procurement
- General administrative functions
Please ensure you read the attached Job Description and Person Specification to ensure you meet the criteria.
Person specification
Qualifications
Essential
- NVQ Level 3 / AS and A level or equivalent relevant practical experience / qualifications
- Good knowledge and proficiency of Microsoft packages to include Word, Excel, PowerPoint, Outlook
- Substantial experience in an administrative role
Skills/ Abilities
Essential
- Accurate entry and retrieval of information on database systems.
- Diary management.
- Demonstrate the ability to respond in a flexible manner to competing demands of the service, teams’ and individual workload.
Experience / Knowledge
Essential
- Substantial experience in an administrative role
- Experience of servicing/minuting meetings.
- An understanding of relevant legislation e.g. Health and Safety, Data Protection, Confidentiality
Desirable
- Experience of working in the NHS
- Understanding of the needs of mental health service users.
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Applying for this NHS job
This advert is for MHCAS / HBPOS Administrator with Camden and Islington NHS Foundation Trust in London, London, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £34,186 - £37,389 Per annum including HCAS. The contract type is Permanent. The application deadline is 09 Aug 2026.
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