Job overview
Make a Difference with CNWL Health & Justice
CNWL is a Top Employer Award Winner, delivering high-quality healthcare to diverse communities across London and beyond. We are looking for a motivated and compassionate Mental Health In-Reach Service Manager to join our supportive Health & Justice team at HMP Bronzefield.
This is a unique opportunity to make a real difference to the lives of people in secure settings, helping to improve health outcomes, promote wellbeing and reduce health inequalities. Working within our prison healthcare service, you will be part of a forward-thinking multidisciplinary team providing high-quality care across a 7-day service.
Guided by our motto, “Caring, Not Judging,” we work alongside the criminal justice system and partner agencies to deliver responsive, person-centred primary care and mental health services that support recovery, rehabilitation and social inclusion.
Join an award-winning team where your skills, compassion and expertise can have a lasting impact.
Find out what it's like to work with us: Hear from our Health & Justice staff
Main duties of the job
The post holder will have overall responsibility for the line-management, clinical, operational and performance functions of the Mental Health In-reach Teams within the prison. This will involve ensuring effective and efficient resource utilisation, awareness of financial impact, the delivery of evidence-based patient care and a safe service. In conjunction with the Consultant Psychiatrist and the Head of Healthcare, the post holder will provide clear, visible leadership, vision and clinical expertise to enhance the service user experience.
To operate flexibly within a challenging healthcare environment, involving multiple providers, while being an ambassador for Healthcare and CNWL. To support the Team in the creation of effective pathways of care for the prisoners served.
Detailed job description and main responsibilities
Please see job description for full role requirements and responsibilities.
- To deliver effective leadership and direction to all staff within the In-reach team.
- To ensure the service is cost effective, well organised, evidence based, & service user focussed.
- To ensure that all targets and performance indicators as agreed with the Head of Healthcare are met, and where they are ‘at risk’ to communicate with the Regional Operations Manager and Business and Performance Lead as soon as a risk is identified.
- To be responsible for implementing service changes when required, ensuring effective implementation with measurable outcomes and to agreed timescales.
- To advance innovative ideas and strategies and provide vision and inspiration to enable staff to deliver care more effectively.
- To ensure that clinical practice in the team is delivered safely and in accordance with the Care Qualify Commission Framework, Professional Practice standards and any other relevant national policies and standards.
- To implement a culture that focuses on improving outcomes across the care pathway for clients.
- To work in partnership with the Prison and other healthcare providers to ensure there are clear and responsive operational policies, procedures and protocols.
- To take a leadership role in the ACCT process and other risk management processes.
- To ensure the effective clinical management of patients in In-patients, Segregation, the wings/house blocks, and any other area of the prison.
- To ensure that transfers to secure hospitals are managed in the shortest possible timescale.
- To take the lead on implementing care quality standards. This will include keeping updated with national policy and legislation, attending relevant Trust meetings, policy development and implementation of improvement programmes across the service.
- To provide cover for the Head of Healthcare as required.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Other
Essential
- The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.
- Ability to promote anti-discriminatory and anti racist practices.
- Ability to promote and work in line with the working model of a 7 day a week service.
Skills & Knowledge
Essential
- • Up to date knowledge of nursing developments, especially in forensic mental health.
- • Ability to provide clinical advice appropriate to background and experience
- • Ability to build and develop teams of people and to provide strong leadership to a diverse workforce
- • Demonstrable ability to performance manages services to meet key performance indicators (KPIs) and performance targets
- • Ability to identify problems and use initiative and creativity in problem solving
- • Ability to communicate effectively in writing and orally, presenting ideas with clarity, for a variety of audiences.
- • Ability to manage pressure and changing and conflicting priorities effectively.
- • Ability to support and monitor systems for clinical practice
- • Able to influence and use negotiation skills to manage differences constructively.
- • A demonstrable ability to work closely with a range of stakeholders and other providers in helping plan the future of service provision.
- • Ability to manage change and conflict
- • Able to demonstrate a genuine commitment to principles of equal opportunity, fair access and service user empowerment, and the ability to translate principles into practice.
- • Able to demonstrate an understanding of safeguarding practice for both vulnerable adults and children
- • To demonstrate professional integrity, and an ability to present the nursing viewpoint within appropriate meetings
Desirable
- • Detailed knowledge of policy agenda in forensic Mental Health services
- • Understanding of the NHS Long term plan, and direction of travel for mental health services in ICS
Previous Experience
Essential
- • Consolidated years post-registration experience
- • Substantive experience of managing within a multi-disciplinary staff team, including line management, supervision responsibility and operational management of services at band 7
- • Substantial experience within a prison or low, medium or high security hospital setting.
- • Experience of re-provisioning of services and managing staff through change
- • Experience of service development
- • Experience of managing staff and resources.
- • Experience of writing reports and delivering presentations
- • Experienced in involving service users and carers in service planning and monitoring
- • Competent in using IT, including word processing, spreadsheet and email.
- • Experience of multi-professional collaboration at senior level, including partnership working with other agencies
Desirable
- • Experience of managing budgets
Education and Qualifications
Essential
- • Registered Nurse, Allied Health or Social Care Professional.
- • Education to degree level, or appropriate experience.
Desirable
- • Recognised management training in leadership, policy or strategy
- • Training or Mentorship qualification
Attitudes, aptitudes personal characteristics
Essential
- • To demonstrate a positive ‘can do’ attitude despite the difficulty of any given situation
- • To demonstrate the ability to weigh up situations and consider the benefits and problems before decisions are made.
Desirable
- • Demonstrable ability to plan and implement change in the service and ensure the involvement of the workforce in the programme of change.
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Applying for this NHS job
This advert is for Mental Health In-Reach Service Manager - HMP/YOI Bronzefield with Central and North West London NHS Foundation Trust in HMP Bronzefield. It is listed as a Band 8 Service manager role. The advertised salary is £59,798 - £67,020 per annum inclusive of HCAS fringe (pro rata if P/T). The contract type is Permanent. The application deadline is 17 Sep 2026.
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