Mental Health Administrator

Job summary

An exciting opportunity has become available for a proactive and dedicated Mental Health Administrator to join Winchester City Primary Care Network. This part-time role will support six GP practices within Winchester Rural North and East PCN, based at The Clockhouse, Bishop's Sutton, Alresford.

We are seeking a motivated and enthusiastic individual with strong verbal and written communication skills, excellent time management, and a high level of IT proficiency. The ideal candidate will be confident working across various computer systems and demonstrate a full range of administrative capabilities.

This is a part-time position for 18.75 hours per week, worked across three days. The successful candidate must be available to work a full day on site on a Tuesday and Thursday. The remaining hours can be worked flexibly, depending on the preference of the successful candidate.

Key attributes include:

*Strong organisational skills and the ability to prioritise tasks effectively.

*A team player who can also work independently using their own initiative.

*Attention to detail and a proactive approach to problem-solving.

If you are passionate about supporting mental health services and thrive in a dynamic, collaborative environment, we would love to hear from you.

Main duties of the job

*To provide administrative support to the Mental Health Primary Care team across the surgeries associated within your Primary Care Network PCN.

*To maintain and develop good working relationships with all members of staff within the Mental Health environment, including but not limited to: PCN staff, HIOW teams, multidisciplinary teams, patients, visitors and any other external agencies.

*To liaise with users of the service, carers and other voluntary and non-statutory agencies.

*Ensure a friendly and professional ethos within the team/department for patients and staff.

*To attend regular team meetings and being aware of and working to the Hampshire and Isle of Wight NHS Foundation Trust policies and procedures.

*To time manage and prioritise own work, using initiative consistently. To coordinate an appropriate diary management system and effective efficient use of office space for the clinical team.

*To provide administration support to the PCN team lead, to ensure team compliance with all required reports, appropriate audits and ad hoc data collection requests in a timely manner.

*To manage telephone enquiries on behalf of the PCN Team and respond accordingly.

*To send appointment reminders and questionnaires to patients.

*To prepare MDT meeting documentation and provide administrative support during and after the meeting.

*To manage the team's EMIS task box and support the referral process.

Job responsibilities

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence