Mental Health Administrator - South Staffordshire

Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn

Work base – Mental Health Admin Team (West, South Staffs), Park House, Park Road, Cannock, WS11 1JN.    Hours – Mon-Fri 9 am to 5 pm (30 min lunch)

If you’re at your best when things are busy, changeable and occasionally chaotic, we would like to hear from you!  Organisation matters – and in this role, it really matters.

This role would be ideal for an Administrator who enjoys bringing structure, anticipating needs, handling calls and acting as a calm organised presence within a busy service.   Are you the person people rely on to bring order to a busy day?

Are you a resilient person who is ready for a change in 2026?  If so we would encourage your application or enquiry if you have further questions.   Maybe you have transferrable administrative skills and would like to work for the NHS within mental health services.

No candidate will meet every single desired qualification.  If your experience looks a little different from what we have identified and you think you can bring value to this role, we would love to learn more about you and would encourage you to apply. Training is provided on our Trusts systems, eg our clinical system RIO.

Main duties of the job

• Answering a large volume of calls to our main 0300 community mental health services, and handling complex queries of a challenging/sensitive nature taking concise accurate messages
• Administration work for Consultant Psychiatrist/Doctors and other mental health professionals, eg handling queries, diary and clinic appointment management
• Producing clinical letters (potentially from digital audio dictation)
• Using own initiative to proactively resolve problems
• Cohesive working within a centralised admin team
• Personal resilience to work under pressure in this challenging role
• Working as a key member of a team of approximately 18 administration staff

Detailed job description and main responsibilities

Check out the videos below showcasing why you should grow your career here with us at MPFT:

Why Work for Mental Health Services at MPFT - YouTube

Development and Progression Within Mental Health Services at MPFT - YouTube

What we can offer

• An opportunity to start your career in the NHS
• Training on our clinical and Trust systems
• Individually tailored induction/training in post plus shadowing colleagues
• Competitive annual leave – commencing at 27 days plus bank holidays and rising to 29 days after 5 years and 33 days after 10 years.
• Qualification options such as NVQs
• Regular 1-to-1 supervisions and appraisals with your Manager
• Joining the NHS pension scheme
• Support services such as occupational health and wellbeing services
• NHS discounts such as Blue Light Card option

What are we looking for?

• Flexibility to meet service need with a passion for quality
• A confident communicator, with strong customer service skills
• Good grammar and written skills
• Honesty, integrity and commitment
• Strong computer and keyboard skills
• Experience of clinical systems (RIO or similar) desirable
• Resilience to work in a busy service
• A passion for the care and support provided to our service users
• Experience of working in the NHS or a healthcare setting would be ideal
• Ideally hold an NVQ level 3 admin or equivalent qualification/experience.

We welcome interested applicants with any questions to contact Paula Massey, Admin Tram Manager (Mental Health Admin West) on 07989 672027 or via [email protected]