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Job summary
An exciting opportunity has arisen for a proactive, dedicated Mental Health Administrator to join Rural West Primary Care Network. This part-time role (18.75 hours per week, we are unable to offer full time hours) will support 4 GP practices: Tadley Medical Partnership, Morland Surgery, Holmwood Health Centre and Watership Down Practice.
We are seeking a motivated, enthusiastic individual with strong verbal and written communication skills, excellent time management and a high level of IT proficiency. The ideal candidate will be confident working across various computer systems and demonstrate a full range of admin capabilities.
The successful applicant will need to be able to work on Wednesdays.
Key attributes include:
*Strong organisational skills and the ability to prioritise tasks effectively.
*A team player who can also work independently using their own initiative.
*Attention to detail and a proactive approach to problem-solving.
Responsibilities will include:
*General administrative support such as data entry, typing, and word processing.
*Minute-taking and coordination of meetings, including triage and multidisciplinary team (MDT) meetings.
*Supporting the smooth running of mental health services across the PCN.
If you are passionate about supporting mental health services and thrive in a dynamic, collaborative environment, we would love to hear from you.
We offer; -
*Flexible working
*Fantastic annual leave allowance
* Pension scheme
*Extensive health and wellbeing hub
Main duties of the job
*To provide administrative support to the Mental Health Primary Care team across the surgeries associated within your Primary Care Network PCN.
*To maintain and develop good working relationships with all members of staff within the Mental Health environment, including but not limited to: PCN staff, HIOW teams, multidisciplinary teams, patients, visitors and any other external agencies.
*To liaise with users of the service, carers and other voluntary and non-statutory agencies.
*Monitoring and maintaining departmental quality standards within the scope of the job description.
*Ensure a friendly and professional ethos within the team/department for patients and staff.
*To time manage and prioritise own work, using initiative consistently. To coordinate an appropriate diary management system and effective efficient use of office space for the clinical team.
*To provide administration support to the PCN team lead, to ensure team compliance with all required reports, appropriate audits and ad hoc data collection requests in a timely manner.
*To manage telephone enquiries on behalf of the PCN Team and respond accordingly.
*To send appointment reminders and questionnaires to patients.
*To prepare MDT meeting documentation and provide administrative support during and after the meeting.
*To monitor and utilise IT systems and databases, providing support to the clinical team.
*To perform any other ad hoc duty as and when required, which are consistent with the nature of the post.
About us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.
Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.
We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.
Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence
Details
- Date posted: 13 July 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year pro-rata for part time
- Contract: Permanent
- Working pattern: Part-time
- Reference number: 348-MNH-11838
- Job locations: Morland Surgery, 40 New Road, Tadley, Hampshire, RG26 3AN, United Kingdom, Holmwood Health Centre, Franklin Avenue, Tadley, Hampshire, RG26 4ER, United Kingdom
Job responsibilities
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
Person specification
Experience
Essential
- Experience of working in a dynamic environment that is subject to rapid change due to operational pressures
- Experience of multi-disciplinary team working
Qualifications
Essential
- GCSE 'O' level education including either English or Maths -- Grade C or above
- ECDL, NVQ Level 3 in business administration or similar
- OR
- In depth experience in an administrative role
- OR
- evidence of continuous professional development particularly organisational systems, business administration
- Computer literate, good working knowledge of standard MS Office packages including Word, Outlook and Excel.
Additional Criteria
Essential
- Ability to communicate effectively and professionally, both written and verbal.
- Excellent interpersonal skills
- Ability to work in a logical and structured way
- Self-motivated, proactive and flexible to changing needs.
- Ability to organise own work and meet deadlines, with competing demands
- The ability to deal with phone calls from service users/carers who may be distressed, angry or upset, in a calm, supportive and efficient manner
- Ability to meet the travel requirements of the post
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Applying for this NHS job
This advert is for Mental Health Administrator Rural West PCN with Hampshire and Isle of Wight Healthcare NHS Foundation Trust in Southampton, South East, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 to £27,476 a year. The contract type is Permanent. The application deadline is 26 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (13 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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