Job overview
Working on a rotational basis at both Horninglow Clinic, Burton-on-Trent and St Michael’s Court, Lichfield. Hours are 9 am-5 pm Monday-Friday
Are you a confident communicator who prides themselves on strong and compassionate customer service? Would you thrive on providing a first-class reception service at our mental health clinic and working within a very busy admin team? If so, we would encourage your application, even if your experience looks a little different from what we have identified and you think you can bring a good work ethic to this role.
Ideally you would hold an NVQ level 2 or equivalent qualification and/or experience, however this is not essential as full training is given. We support training and ambition with many of our Admin Assistants having been successful in achieving promotional posts within our Service or the wider Trust. Staff meet with the Admin Team Manager regularly for 1-to-1 supervision sessions and annual appraisals.
Main duties of the job
To be successful in this role you will be required be organised, professional and adaptable with a sound level of written and spoken English.
This Receptionist/Admin Assistant role includes:
- Strong communication and customer service skills to welcome service users upon arrival
- Personal resilience to handle challenging telephone calls
- Using our clinical system RiO, inputting, creating letters etc
- Completing a wide range of admin tasks from an electronic workflow inbox
- Scanning, uploading and copying.
. Ability produce quality documents in a very busy environment
. Good time management and prioritising work
Detailed job description and main responsibilities
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn
Check out the videos below showcasing why you should grow your career here with us at MPFT:
Why Work for Mental Health Services at MPFT - YouTube
Development and Progression Within Mental Health Services at MPFT - YouTube
Please see attached for the full job description and person specification.
We welcome interested applicants with any questions to contact Denise Freeman Admin Team Leader on 07866 372490 or by email [email protected]
Person specification
Skills
Essential
- Excellent typing skills, including audio-typing.
- Proficient in the use of computer packages, including Microsoft Office
- Ability to produce documents and reports to a high standard from handwritten and audio transcription.
- Ability to work on own initiative and ability to prioritise workload in order to meet conflicting demands and deadlines
- Understanding of the importance of confidentiality and maintaining confidentiality.
- Demonstrate an understanding of the importance of effective teamwork
Desirable
- Experience of minute taking
- Customer service skills
Experience
Essential
- Relevant experience of working in an office environment
- Relevant experience of undertaking office procedures with minimal supervision.
Desirable
- Previous experience of working within the NHS
- Experience of using RiO or a patient clinical system and dealing with the public
Qualifications
Essential
- NVQ Level 2 in Business Administration (or equivalent level of administrative experience).
Desirable
- Previous admin or customer service experience.
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Applying for this NHS job
This advert is for Mental Health Admin Assistant/Receptionist - South East Staffs with Midlands Partnership University NHS Foundation Trust in Stafford, Midlands, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 Per annum. The contract type is Permanent. The application deadline is 24 Jul 2026.
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