Medical Support Secretary

Job overview

At GMMH we are investing significantly into our Community Mental Health provision.

We are looking for an enthusiastic and hard working member medical support secretary to join a busy Community Mental Health Team.

They will be expected to provide a high quality secretarial and administrative service to the Consultant and their team in North Mersey CMHT based in Withington, Manchester. The Medical Support Secretary will undertake general office duties including audio typing and typing medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from patients and their carers / relatives and other health and social care professionals.

Main duties of the job

• Undertake audio/copy typing/administrative duties, including minute taking as required, clinical letters, reports, discharge correspondence and data inputting.
• Liaise with outside agencies, including Social Services, Coroner’s Office, other hospitals, other GMMH services, medical services, GP services, clients and their relatives using knowledge and judgement of any given situation.
• Liaise with multi-disciplinary team members as required.
• Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.
• Communicate appropriately with patients / relatives / carers in potentially distressing situations.
• Ensure demographic details are correct and amend where necessary.
• Ensure any actions from correspondence / dictation is carried out appropriately.
• Receive and distribute mail on a daily basis as required, using judgement and experience to ensure test results and key information is brought to the attention of the appropriate medical staff.
• Plan and organise appointments in both the clinical diary systems and outlook diary systems and arrange travel / accommodation when required.
• Ability to prioritise workload according to the agreed pattern of working.
• To facilitate and manage, including minuting and dissemination of minutes, for any meetings requested relevant to your role or during time of cover for colleagues absence.

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.