Medical Support Secretary (Pathway Co-ordinator) - Urology

Job overview

We recognise that Medical Secretaries and Pathway Co‑ordinators play an essential role in delivering high-quality patient care. As a key point of contact for patients, clinicians and wider teams, you will help ensure services run smoothly and that patients receive timely, accurate information throughout their care pathway.

We are looking for an organised and compassionate individual to join our Urology team at Queen’s Hospital Burton. You will be part of a supportive administrative team, working alongside six consultants, contributing to a collaborative and patient-focused service.

Why join us

You will join a supportive administrative team within Urology, contributing to a patient-centred service supporting six consultants, with opportunities to develop skills and support service improvements.

Main duties of the job

About the role

You will act as a key point of contact for patients, consultants and clinical teams, responding to queries professionally and sensitively. The role includes managing consultant diaries, coordinating patient pathway administration, and producing clinical correspondence within agreed timescales. You will support waiting list management (including RTT), liaise with wards and departments to ensure continuity of care, and escalate urgent issues appropriately.

About you

We welcome applications from individuals with experience in an administrative, customer care or patient-facing role. You will have strong organisational and prioritisation skills, effective communication with patients, carers and colleagues, and confidence using IT systems including Microsoft Office. A collaborative and flexible approach to team working is essential.

Closing date of applications: 16 July 2026

Interview date: 30 July 2026

Detailed job description and main responsibilities

Our commitment to inclusion

We are committed to an inclusive workplace where everyone feels valued and respected. We encourage applications from all backgrounds, including those with disabilities, long-term conditions or caring responsibilities. Flexible working and reasonable adjustments are supported wherever possible.

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).