Job requirements
Essential
26 listedRequirements the employer expects applicants to meet.
- Skills
Ability to work on own initiative
- Skills
Ability to work well in a busy environment, under pressure and to deadlines
- Skills
Good computer skills
- Skills
Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Skills
Ability to follow complex protocols and feed back to senior staff as appropriate
- Skills
Excellent written communication skills, with attention to accuracy
- Skills
Excellent organisational and time management skills to meet deadlines
- Skills
Strong customer care skills, treating customers with dignity and respect
- Skills
Tact & Diplomacy skills to deal with sensitive issues discreetly
- Knowledge
Knowledge of workings of clinics / hospital procedures
- Knowledge
Knowledge of and commitment to continuously improving Services through an ability to sustain clear performance focus on achieving demanding goals
- Knowledge
Knowledge of office systems including Microsoft Office, Word, Outlook and Excel
- Other Requirements
Understanding of, and commitment to, equality, diversity and inclusion
- Other Requirements
Friendly, Calm, tactful, empathetic manner
- Other Requirements
Good team player
- Other Requirements
Good time keeping
- Other Requirements
Flexible
- Other Requirements
Role model our Trust values every day
- Previous Experience
Administration work
- Previous Experience
Previous experience of delivering high standard work in a fastpaced, high volume environment
- Previous Experience
Experience of working both in a team and autonomously
- Previous Experience
Experience of working with difficult customers and challenging situations
- Previous Experience
Previous experience in a Health or Care setting
- Previous Experience
Experience of working in a diverse environment, valuing equality for patients and staff
- Qualifications / Training
5 Grade A-C GCE or equivalent, including English & Maths
- Qualifications / Training
Recognised secretarial qualifications or relevant experience
Desirable
4 listedAdditional qualities the employer would prefer.
- Knowledge
Knowledge of medical terminology
- Previous Experience
Previous oncology experience
- Previous Experience
Experience using Hospital PAS system
- Qualifications / Training
RSA typing
Job overview
We are recruiting for a Medical Support Secretary – Cancer who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
The successful candidate will provide and support the medical secretaries and their Consultants with efficient and effective ranges of secretarial and administrative duties within the Cancer Services Directorate. To manage constantly changing priorities and deadlines, handle enquiries from staff, patients and relatives.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To manage constantly changing priorities and deadlines.
To handle enquiries from staff, patients and relatives via email, telephone, and face to face communication.
To provide administrative and secretarial support to the secretaries and their clinical teams and support in delivering a high standard service for all patients.
Responsible for making patients' appointments and for informing the patients of arrangements made.
To Liaise with GPs, other hospitals, clinics, and other external agencies.
Ensuring all treatment forms and referrals are processed in an efficient and prompt manner, ensuring all scans, results and histology are collated.
Liaise with Outpatients, Medical secretaries, Chemotherapy booking team, Radiotherapy booking teams to ensure patient pathways are followed with minimal delays.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Medical Support Secretary - MVCC Oncology Admin with East and North Hertfordshire Teaching NHS Trust in Northwood, England. It is listed as a Band 3 Medical secretary role. The advertised salary is £25,760 - £27,476 per annum, plus 15% High Cost Area Supplement. The contract type is Fixed term: 10 months (Estimated end date 31/08/2027). The application deadline is 29 Oct 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (15 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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