Medical Secretary

Job summary

Job title: Medical Secretary Location: Chelston Hall Surgery, Torquay Salary: Up to £25,838 depending on experience Hours: 36.5 We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients. Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experi

Main duties of the job

As a Medical Secretary at Chelston Hall Surgery, you will join a dynamic team to enhance the philosophy of integrated multi-disciplinary working. Serving around 18,500 patients, the practice aims to improve primary care access, outcomes, and patient experience. Key responsibilities include providing secretarial services, handling phone inquiries, maintaining liaison with agencies, preparing letters and reports, updating medical records, managing referral systems, and offering admin support. Ideal candidates possess audio typing skills, secretarial studies or equivalent experience, proficiency in Microsoft Office, healthcare environment experience, data protection knowledge, problem-solving skills, and professional phone handling. Desirable attributes include knowledge of NHS clinical systems, dictation software, and GP system software like EMIS. The position offers 27 days of annual leave, access to learning systems, healthcare system specialization opportunities, a car benefit scheme, cycle to work scheme, and various employee well-being services.

About us

Operose Health is a provider of primary care services, delivering healthcare at scale to improve access, outcomes, and patient experiences. The team at Chelston Hall Surgery in Torquay exemplifies this mission by fostering a collaborative work environment, ensuring integrated multi-disciplinary operations. The organization is committed to empowering employees and patients alike, upholding values of caring, ambition, resourcefulness, and excellence. Operose Health supports its staff through comprehensive training and development opportunities, encouraging specialization within primary care settings. It also offers various benefits such as flexible work arrangements, a car benefit scheme, and wellness resources, ensuring employee well-being and satisfaction. By joining Operose Health, employees become part of a forward-thinking team that consistently aims to revolutionize primary care services and enhance patient experiences by fostering inclusive, compassionate, and transformative healthcare solutions throughout the community.

Details

• Date posted: 10 July 2026
• Pay scheme: Other
• Salary: £25,838 a year
• Contract: Permanent
• Working pattern: Part-time
• Reference number: 1525412652
• Job locations: Operose Health, Torquay, TQ2 6HW, United Kingdom

Job responsibilities

Job title: Medical Secretary

Location: Chelston Hall Surgery, Torquay

Salary: Up to £25,838 depending on experience

Hours: 36.5

We are looking for an enthusiastic, dedicated and highly motivated individual to join our forward thinking, dynamic team at Chelston Hall to enhance our team and help us further develop our philosophy of integrated multi-disciplinary working. We are a friendly practice serving the local community. Our list size is approximately 18,500 patients.

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

Main Responsibilities:

As a valued member of the Operose Health team, your key duties will include:

• Providing secretarial services to the Practice team, working in accordance with Practice protocols and guidelines
• Ensuring accurate and appropriate action is taken with telephone enquiries and messages
• Answering the surgery bypass line which involves calls from professionals and directing them to the appropriate person with the surgery.
• Maintaining effective liaison with other agencies and staff concerned with patient care and with other disciplines within the practice, with appropriate regard to confidentiality.
• Preparing letters and reports
• Updating and maintaining medical records, appreciating confidentiality
• Monitoring and responding to emails sent to the Secretarial email account
• Providing an efficient audio, copy typing and word processing service for clinical staff on a daily basis, prioritising urgent requests.
• Managing the Choose & Book referral system to make appointments, bookings and e-Referrals
• Retrieving medical records and assisting the completion of medical/insurance records. This involves the use or the iGPR system.
• Filing patient records and correspondence in patient medical records.
• Assisting with the gathering of statistics and information when required.
• Providing cover for members of the secretarial team during periods of sickness and annual leave.
• Responding to eConsults pertaining to referrals, letters, report requests and all other Secretarial requests.
• Cross cover with the Patient Communications Team, assisting in admin work including the patient enquiry phone line.
• Provide administrative support to the GSF process

Ideal Candidate:

What we look for in new colleagues:

• Audio typing qualification or equivalent experience
• Secretarial studies or business administration certificate or equivalent experience.
• Good working knowledge of Microsoft Office software packages, particularly Word and Excel
• Previous experience in a healthcare environment
• Knowledge of the importance of Data Protection and confidentiality
• Confident in problem solving
• Professional handling of all telephone calls

Desirable:

• Knowledge of clinical systems within the NHS
• Previous use of dictation software
• Previous use of the GP system software, EMIS

Package Description:

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.