Medical Secretary

Job summary

Medical Secretary

Working Hours:

28 hours per week, worked over 4 days (7 hours per day)

Salary dependent on experience.

We are seeking a friendly, organised, and professional Medical Secretary to join our busy GP practices. Mainly to our central sites, Beechcroft and Old Palace Surgery.

The successful candidate will provide high-quality administrative and secretarial support to our clinical team, ensuring the smooth coordination of patient referrals, correspondence, and medical records. This is an excellent opportunity for someone with strong communication skills, excellent attention to detail, and the ability to work efficiently in a fast-paced healthcare environment while maintaining patient confidentiality.

Main duties of the job

Provide comprehensive secretarial and administrative support to GPs, nursing staff, and the practice management team. The role includes preparing and processing clinical correspondence using word processing and audio typing skills, undertaking a range of general clerical duties, and contributing to the efficiency and productivity of the secretarial team. The postholder will support services across two practice sites and assist with insurance reports and other private (non-NHS) work.

About us

At The Coastal Partnership, we're committed to empowering every team member to reach their full potential building confidence in patient care and pride in the outcomes we deliver.

While we're proud to hold a CQC Good rating, we're always evolving to better serve our communities. We welcome individuals who share our passion for delivering high quality, patient centred primary care regardless of where you are in your career journey.

Led by dedicated GP Partners and supported by a strong, collaborative management team, our Partnership spans seven locations across three PCNs. We serve a diverse mix of populations from rural villages to bustling towns and vibrant city communities.

NHS Pension Scheme

5 weeks Annual Paid Leave

Long Service Recognition Scheme

Please note:We may close this advert early if we receive a high volume of suitable applications. Early application is encouraged to avoid disappointment.

Details

• Date posted: 12 August 2026
• Pay scheme: Other
• Salary: Depending on experience
• Contract: Permanent
• Working pattern: Part-time
• Reference number: A1699-26-00002
• Job locations: Beechcroft Surgery, 23 Beechcroft, New Costessey, Norfolk, NR5 0RS, United Kingdom, Old Palace Medical Practice, 148 Old Palace Road, NORWICH, NR2 4JA, United Kingdom

Job responsibilities

To provide efficient audio, copy typing & word processing in accordance with practice policies & systems; this includes letters, reports, etc: in an accurate and efficient manner.

To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications, taking & dealing with appropriate messages.

All relative information from outside agencies to be kept up to date & filed, including contact numbers, addresses etc.

Update templates relative to either patient or hospital referral or recall.

To assist in gathering statistics and information when required.

To provide adequate cover for members of the secretarial team during periods of annual leave and sickness.

Managing patient records, ensuring they are accurate up to date and securely stored.

Ensure documents are scanned and actioned withing a timely manner.

To initiate the referral via the ERS service, inform & send patients the necessary information, assisting the patient if they have problems.

Processing insurance and private work, ME Referrals and SARS requests

Any other duties appropriate to the role