Medical Secretary

Job overview

With demand on our services at an all-time high, the role our department provides has never been more critical.

We will give you:

• The chance to make a difference to people in our local communities
• A mix of both office and homeworking
• A range of Monday to Friday hours to suit you
• Career development opportunitie

Main duties of the job

As a Medical Secretary your main duties will cover:

• Medical audio transcription of clinical correspondence;
• Carry out administrative instructions dictated in the correspondence including booking appointments via the Booking and Scheduling Department;
• Update NPSA16 investigation tracker following transcription of correspondence;
• Deal with internal and external telephone enquiries from patients, staff and external agencies;
• Undertake routine office duties including printing, scanning and filing;
• Organising your workload to meet our KPI’s.

To do this we need you to:

• Be able to prioritise your workload effectively;
• Pride yourself on being organised;
• Have an excellent eye for detail;
• Be confident using a computer and Microsoft Office;
• Have an excellent telephone manner;
• Be able to communicate effectively and manage patient expectation;
• Strive to give our patients an excellent customer service;
• Be enthusiastic, resilient, confident, and committed.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

We continually review our recruitment processes to ensure they are supporting us achieving an inclusive and representative team.

We recognise that many people find interviews daunting and the conventional interview approach, of unseen questions, often impacts performance on the day. We are therefore sending interview questions, to candidates, in advance for this vacancy. If you are invited for interview you will receive your interview questions in advance of your interview date.