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Job summary
Secretarial duties will include the typing of correspondence, clinic letters, managing consultant diaries, MDT minute taking and dealing with telephone enquiries from patients and other hospitals. Arranging appointments with patients and referring clinicians. Candidates will need excellent communication skills, the ability to work on their own or as part of a team, to work under minimal supervision and the ability to meet deadlines. An understanding of the need for confidentiality is essential.
Main duties of the job
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this The Leeds Way and its focus is on our values of being patient centred, fair, collaborative, accountable and empowered. As an employer, we always look after our people too. As part of your role with us here in Leeds you'll enjoy significant investment in your professional development and personal development via training and career progression opportunities plus excellent rewards and benefits to ensure your NHS career in Leeds suits your aspirations and lifestyle perfectly. Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed.
About us
The Leeds Teaching Hospitals NHS Trust is committed to delivering the highest quality and safest treatment and care to every patient, every time. Our vision is to provide the highest quality specialist and integrated care. We will do this through delivery of our multi-year goals and strategic priorities, which you can read about on this page. Central to it all is The Leeds Way our values and behaviours that are at the heart of everything we do.
Details
- Date posted: 21 August 2026
- Pay scheme: Agenda for change
- Band: Band 3
- Salary: £25,760 to £27,476 a year
- Contract: Permanent
- Working pattern: Full-time
- Reference number: 001930
- Job locations: Leeds General Infirmary, Leeds, West Yorkshire, LS1 3EX, United Kingdom
Job responsibilities
For questions about this job, contact:
Name Richard Davies Position APSC Email richard.davies6@nhs.net Phone number 0113 39 25274 Shortlisting Date: 07/09/2026 Interview Date: 16/09/2026
What you will bring to the role
The candidate must demonstrate excellence and ability within the following areas:
- Interpersonal and communication skills (essential)
- Organisational skills and time management (essential)
- Patient focus applied to all areas of work (essential)
- Supervisory skills to support and manage the workload of a small group of staff. Where not readily available the post holder will be expected to acquire the relevant skills associated with this duty within six months of commencing their post. (essential)
- The ability to work as part of a team (essential)
- Ability to deal with patients/customers either face to face, or over the phone in an appropriate and supportive manner (essential).
- Ability to communicate sensitively with a wide range of people including patients, using tact and diplomacy (essential)
- Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information (essential).
- A detailed understanding of a wide range of policies to include the Trust’s complaints procedure, National Waiting Time Standards and associated processes e.g. 5-day turnaround of clinical correspondence, 18 week wait for patients (essential).
- The ability to use different Trust IT systems (PAS, PPM, results server) to make an assessment of where a patient is in their journey taking corrective measures where necessary to ensure the patients’ next steps are appropriately booked (essential).
- An understanding of medical careers and rotation to support the clinical team in meeting their teaching and training requirements for junior medical staff where required (desirable).
About Leeds Teaching Hospital NHS Trust
Our Trust values
The Leeds Way is working together to support each other and deliver the best possible care to patients.
We are….
Responsible Open and Honest One Team Kind
Our Trust priorities
Our purpose: Excellent, safe and sustainable care for every patient every time
Our priorities:
People Improvement and Innovation Partnerships Outcomes
To comply with UK Government regulations on Skilled Worker sponsorship, Leeds Teaching Hospital NHS Trust is unable to provide sponsorship to applicants who do not meet the eligibility criteria or the salary threshold concessions set out under the Skilled Worker visa route. Please take this into consideration before submitting your application. Full guidance on these concessions, including details of who may qualify, can be found here.
We reserve the right to close this advert early if we receive a high number of suitable applications.
Person specification
Practical Skills
Essential
- Organisational skills and time management.
Behaviours/Skills
Essential
- Adaptability and willingness to learn skills associated with the role as may be required
- Interpersonal and communication skills.
- Ability to work as part of a team.
- Use of tact, diplomacy and sensitivity with wide range of people and in various situations.
- Ability to deal with enquiries in an appropriate and supportive manner.
- Prioritising and managing workload to meet deadlines (essential)
- Ability to deal with sensitive and emotive information.
Qualifications and Training
Essential
- Audio typing/Word Processing Skills RSA II or equivalent experience
- GCSE Grade C or above (or equivalent e.g. AMSPAR Level 2) in English and Maths
Special Knowledge including experience
Essential
- Secretarial experience
- Using Microsoft office packages including word, excel and PowerPoint
- Prioritising and managing workload to meet deadlines
- Use of patient information systems, such as PAS.
- Secretarial experience (essential)
- A broad understanding of medical terminology and its use within clinical correspondence
- Understanding of customer care principles.
- Knowledge and application of the Data Protection Act in relation to patient confidentiality and the appropriate care of patient information.
- Using patient information systems such as PAS (essential) or the ability to quickly develop this knowledge in a short time frame.
- Liaising with a variety of sources to provide information when required
- Previous healthcare experience
- Understanding of relevant Trust standards and other NHS waiting time standards e.g. 5-day turnaround of clinical correspondence, 18-week wait for patients
Desirable
- Using patient information systems such as PPM (desirable)
- In some specific cases additional system knowledge would be considered desirable e.g. using Mosaic within the Oncology & Physics teams.
- Use of PPM and other department-relevant systems e.g. Mosaic
- Dealing with internal and external enquiries originating from a variety of sources including but not limited to: staff in other Departments, patients, staff in GP surgeries (desirable)
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Applying for this NHS job
This advert is for Medical Secretary with Leeds Teaching Hospitals NHS Trust in Leeds General Infirmary, Leeds, West Yorkshire, LS1 3EX, United Kingdom, United Kingdom. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25760.00 to £27476.00. The contract type is Permanent. The application deadline is 04 Sep 2026.
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