Medical Secretary

Job overview

The Neurophysiology Department has an exciting new opportunity for someone who enjoys working in a busy hospital environment.

We are looking for an organised, reliable and detailed-focused Medical Secretary to join our friendly team. If you have excellent organisational and communication skills, enjoy meeting people and can meet challenging deadlines, then you could be the person we are looking for.

The successful applicant will be a crucial part of our team, providing a link between the Trust, the patient and other healthcare professionals. They will provide a comprehensive, efficient and responsive administration service, ensuring referrals, correspondence and other clinical administration are processed accurately and efficiently in accordance with Trust policies and procedures.

Previous experience in general practice, the NHS or healthcare would be beneficial, but we also welcome applications from candidates with previous administrative or secretarial experience and willingness to learn. You will need to have good typing skills, be able to formulate and use excel spreadsheets, word and outlook. Full induction and training will be provided.

Please note that we reserve the right to close this vacancy early, if we receive a high volume of applications. We therefore encourage candidates to submit their application as soon as possible.

Main duties of the job

The post-holder will be required to provide a comprehensive secretarial service relating to NHS work for a clinical team.

They will act as a focal point for the clinical team and patients, providing support with with referrals, clinical correspondence, medical reports and other administrative work.

The role involves communicating with patients, clinical staff within and outside of the hospital and other healthcare organisations; managing workflows and ensuring all work is completed accurately and within appropriate timescales.

Some of the responsibilities include: Reception desk duties, receiving and processing referrals, registering patients, making appointments and providing reports to referrers.

This post requires a self-motivated and professional individual with the confidence and ability to work on their own initiative as well as part of a team in accordance with Trust policies and procedures.

You will need to be organised, able to prioritise competing demands, have excellent attention to detail and maintain confidentiality when handling sensitive patient information.

Detailed job description and main responsibilities

Main responsibilities include (but are not limited to):

To perform desk reception duties including receiving patients into the department and booking them onto the hospital systems

Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GP’s, other consultants and external bodies, referring enquiries to the consultants / clinical team where necessary

Be responsible for the receipt of referral letters with timely input onto the computerised IT Systems and ensuring that all patients’ demographic information is recorded accurately

To request, cancel and re-arrange appointments when necessary, following procedures to minimise DNA rates

To process rejected referrals following local procedures

To make appointments for all tests provided by the service

To appropriately code all patients on IPM after their visit

To set up new clinics as required

To undertake typing of medical/clinical correspondence using relevant IT systems to a high and accurate standard

To distribute/upload patient reports following current local guidelines/procedures

To carry out general administration duties and provide clerical assistance to all members of staff, as required

To cover the administrator duties during periods of absence

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.