Medical Secretary

Job overview

An exciting opportunity has come up for an enthusiastic, competent and professional medical secretary to join the Rheumatology team at The Royal Surrey County Hospital.

The successful applicant will require previous medical secretary experience in a hospital environment, excellent organisational and communication skills. You will be able to cope well under pressure and have a good understanding of the patient pathway. You should enjoy working as part of a multidisciplinary team and be confident liaising with patients, general practitioners and referring hospitals.

Main duties of the job

Manage own workload, demonstrate efficient organisation and oversee the smooth effective operation of the office. To work autonomously within a team, providing full organisational support to the consultant’s practice and their team. To ensure procedures and working practices are in place so that the speciality and Trust can deliver a service that meets the standards and targets that have been set. To provide a considerate, patient focussed service in all dealings with patients and with staff around the hospital and throughout the whole system.

Detailed job description and main responsibilities

To undertake a full range of secretarial duties for consultants and their team. To produce and forward all patient letters, and other correspondence in line with current standards using audio typing and/or dedicated software. To deal with all post, faxes, e-mails, results etc. on a daily basis and prioritise as necessary to ensure consultants and their team are aware of urgent results and information. Take responsibility for all new referrals; liaise with the appointment centre staff and other coordinators such as specialist nurses and cancer MDT coordinators, other nursing and medical staff to ensure new referrals are promptly seen/treated in line with the current guidelines. Request appointments as required and liaise with outpatient booking teams. Prepare relevant notes, results and scans for clinics. Use initiative to obtain missing details, results and x-rays. To understand the full patient pathway, and the impact of local decisions on this pathway by having thorough knowledge of working practices, medical treatments, associated speciality(ies), and departments.