Medical Secretary

Job summary

27 hours per week

Interview date: 11th November 2026

Much Birch Surgery has an exciting opening for an experienced Medical Secretary to join our team. We strive for excellent clinical and professional support, a healthy work-life balance and a challenging but rewarding career, whatever your area of interest. We pride ourselves on excellent patient care, fantastic teamwork and a willingness to look at new ways of working.

Much Birch Surgery is a busy and forward-thinking GP practice serving the local area. We are committed to providing high-quality, patient-centred care and supporting our clinical and administrative teams to work effectively together. We have a broad range of clinical services and work closely with wider health and care partners to support our patients. We are continually looking at ways to improve our services, systems and ways of working, and this role offers an opportunity to become an important part of a supportive and collaborative practice team.

Much Birch surgery:

• Is a busy rural dispensing practice at the heart of the community.
• Is located in the village of Much Birch, between Ross-on-Wye and Hereford city, covering a large area reaching from the edges of Hereford to Ross on Wye, and extending into the villages of the Golden Valley.
• Has a list size of circa 5,100+ patients
• Offers a supportive team of Receptionists/Care Navigators, Secretaries, Administrators, GPs, ANPs, Practice Nurses, HCAs, Physiotherapist, Social Prescribers.

Main duties of the job

The role requires a high level of accuracy, organisation, confidentiality and attention to detail, together with the ability to manage competing priorities and work effectively as part of a busy practice team. These requirements are reflected throughout the JD, particularly around referrals, clinical systems, confidential information, communication and quality.

Duties include:

Providing high-quality administrative and secretarial support to clinicians and the wider practice team.

Manage patient referrals, clinical workflows and administration using EMIS and Docman.

Support safeguarding processes, MDT meetings and follow-up actions.

Coordinate SARs, medical reports and other non-NHS requests.

Manage practice correspondence, email enquiries and record-keeping systems.

Liaise with patients, clinicians and partner organisations to ensure effective communication.

Contribute to service improvements and the smooth running of practice administration.

About us

Much Birch Surgery is managed by Taurus Healthcare. Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 200,000+ patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible. Taurus Healthcare offer many employee benefits, such as:

• Access to a generous NHS pension scheme with 20.68% employer contribution.
• 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).
• Access to an Vivup Benefit Platform

Details

• Date posted: 14 October 2026
• Pay scheme: Other
• Salary: £13.79 an hour
• Contract: Permanent
• Working pattern: Part-time
• Reference number: S0001-26-0072
• Job locations: Much Birch Surgery, Much Birch, HEREFORD, HR2 8HT, United Kingdom

Job responsibilities

Job summary:

To provide and supervise the delivery of secretarial support to the doctors, practice manager and health professionals.

Job responsibilities:

• To manage the patient referral system, Choose & Book (ERS), processing of new referrals and managing existing referrals, monitoring of the advice and guidance workflows and other work lists within the clinical system
• To fact find on behalf of the GPs and other clinicians, with regards to referral queries and pathways, with the assistance of the Teamnet Clinical area
• To keep referral spreadsheet up to date, uploading new referral forms to clinical library and informing GPs of new processes and pathways
• To action secretarial emis and docman tasks sent by clinicians and admin staff

End of Life Multi-Disciplinary Team:

• Managing the Palliative Care register and association spreadsheet, keeping coding updated and appropriate
• Processing and monitoring of patient RESPECT forms
• Arrange and set dates of MDT meetings, book rooms, organise agenda, invite attendees, take minutes and follow up on actions, as required
• Send info to the ICB
• To process deceased patient administration
• Management of the admin email account, dealing with and re-distributing, as appropriate
• To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
• Private reports and special access requests
• Maintain working spreadsheet of non-nhs reports requested and SARs
• To co-ordinate the delivery of non-NHS services such as insurance reports, DVLA reports, PIP applications and other private report, records via IGPR
• Liaise with finance manager with regard to PIP payments
• To receive incoming and initiate outgoing telephone calls with regards to secretarial queries, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• To provide cover for members of the secretarial team during periods of sickness and annual leave
• To pull and file notes as necessary

Information

• Ensure communication systems are running smoothly, and doctors and reception staff are kept fully informed of changes in procedures
• Assist with production and upkeep of practice procedures i.e. CQC toolkit
• Manage paperwork systems, including post, internal and external
• Act as a central source of information

Building

• Have a clear understanding of telephone systems, daytime and out of hours
• Understand security systems