Medical Secretary

Job overview

The role is in part of a team which provides an efficient and effective patient-focused secretarial service for the consultants and multi-disciplinary teams.

Key tasks will include formatting of clinic letters, managing the Medical Secretary Inbox, and responding to email queries, taking phone calls.

They will also be a point of contact for queries from patients, relatives, and other professionals, and will be a key part of the team, driving forward service improvement and patient focussed care. They will work closely with the other admin teams within BHOC, helping to ensure that patients have outpatient and treatment appointments provided.

The team works flexibility and there will likely be occasions where you are required to work in other departments within the Centre.

Main duties of the job

As a Medical Secretary, you will provide a comprehensive and professional administrative service to consultants and the wider clinical team, supporting the delivery of high-quality patient care.

Key responsibilities include:

• Providing secretarial and administrative support to consultants and multidisciplinary teams.
• Managing telephone, email and written enquiries from patients, relatives, healthcare professionals and external organisations.
• Producing, proofreading and distributing clinical correspondence using digital dictation and speech-recognition systems.
• Maintaining accurate patient records and updating information on Trust systems in line with information governance requirements.
• Managing incoming and outgoing correspondence, ensuring actions are taken promptly and documentation is filed correctly.
• Supporting clinic administration and assisting with the coordination of patient pathways.
• Acting as a key point of contact for patients, responding to queries sensitively and escalating concerns where appropriate.
• Working closely with colleagues across departments to ensure an efficient and responsive service.
• Providing cross-cover for administrative colleagues during periods of leave or absence.
• Contributing to service improvement initiatives and participating in team meetings and training activities.
• Maintaining confidentiality at all times and adhering to Trust policies, procedures and data protection legislation.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.