Medical Secretary

Job overview

To provide a comprehensive administration service within the Neurosurgery service line. Supporting the Band 4 Speciality Coordinator to provide secretarial support to the Consultants and wider medical team in an efficient and timely manner.

This post is part of a professional multi-skilled team working within the Neurosurgery Service.

***Preference will be given to internal Trust staff, as well as ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon who are able to display recent relevant experience as dictated by the Person Specification.***

Main duties of the job

The key responsibilities of this role are the effective and efficient management of specific departmental and patient administration systems, ensuring strict adherence and compliance to all Trust Policies and procedures.

Detailed job description and main responsibilities

• Operating under the supervision of the Speciality Coordinator to set weekly working expectations.
• Using digital technology to ensure clinic letters, medical reports and letters to outside agencies are typed within an appropriate timeframe and are distributed onto the receiver.
• Responsible for the full secretarial service to the Neurosurgery Consultants and clinical Team staff including ensuring stock levels of required literature and stationery.
• Exchange verbal communication either face to face or over the telephone with patients who could be distressed position and be able to communicate in a calm, caring manner.
• Take appropriate actions with regards to telephone calls and written communication from patients, staff, GPs and other agencies using initative within Trust guidelines.
• Communication with other professionals, GPs and other agencies regarding appointments, meetings, questionnaires and admission.
• Prioritise own workload including typing of clinics and MDT meetings. Analyse and resolve patient problems using your own judgement.
• Undertake routine office duties including note tracing, photocopying, filing of correspondence and results and maintenance of records as required.
• Be versatile and adaptable to the demands of the team. Work without supervision and use initiative when working assist with problem solving.
• Ensure all hospital case notes are traced into and out of the department accurately on IPM. Obtain/forward case notes to/from other Trusts as and when required. For further details please see the attached JD & PS