Medical Secretary

Job summary

A number of exciting opportunities have arisen for Medical Secretaries and Booking Clerks across our organisation. We are looking for dynamic and enthusiastic people with a flexible approach to provide support to clinical teams, ensuring a first-class service is delivered to our patients. The post holders will ensure all administrative processes are followed in providing a streamlined service to our patients, consultants, and external agencies.

If you are passionate about supporting quality patient care within the NHS, this might be the role for you.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

The roles primarily involves typing correspondence, managing patient appointments, dealing with phone queries, managing clinical diaries and rotas, validating waiting lists alongside other secretarial and administrative duties which contribute to the efficient running of services. Applicants should possess AMSPAR, OCR, RSA Level 3 or equivalent typing/keyboard qualification or have 2 years proven experience in a similar role. Knowledge of medical terminology and experience in audio typing is desirable but not essential.

Applicants will need excellent organisational skills, a flexible approach to work and possess an empathetic nature to be able to confidently deal with patient queries. Level 2 numeracy and literacy skills are essential to the post and MUST be shown in your application, if these qualifications arent listed in your application, you will not be shortlisted.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 28 August 2026
• Pay scheme: Agenda for change
• Band: Band 4
• Salary: £28,392 to £31,157 a year
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: C9155-MDAC-0826-29
• Job locations: Sunderland Royal Hospital, Kayll Road, SUNDERLAND, SR4 7TP, United Kingdom

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

• To develop and maintain an effective and quality secretarial service to a team of Consultant and other clinical staff, acting as a pivotal role for all communication with patients and professional health colleagues within the multi-disciplinary team, internal departments and external agencies as necessary, to ensure continuity of patient care.
• To comply with the Trusts vision, values and behavioural compact.