Job overview
The Trauma & Orthopaedics department are looking for an efficient, organised and experienced individual to join our busy Medical Secretary team.
We are looking for an individual who is organised, adaptable and able to communicate effectively with patients, clinicians and other staff within the department. You will be responsible for the day to day administration linked to consultant-led clinics, including reviewing of clinical letters, appointment validation and conversing with patients. The role will also include elements of appointment scheduling, as well as cross cover for other secretaries and admin staff as required.
We are looking for someone who will bring a positive attitude and enthusiasm to the role as well as an individual who will have the confidence to work autonomously once trained. The applicant must be able to work well as part of a team to ensure the service runs efficiently and productively.
Main duties of the job
To provide a full range of reception, medical secretarial services to the Trauma and Orthopaedics team, including full organisational support.
To work autonomously within and as part of a team demonstrating efficient organisation to provide an effective service to the Consultant(s) and their teams.
To ensure procedures and working practices are in place and adhered to, so that the
Specialty and Trust can deliver a service that meets the standards and targets that have been set.
To provide a considerate, patient focused service in all dealings with patients and with staff around the hospital and throughout the whole system.
Detailed job description and main responsibilities
Please refer to the full Job Description
General Duties
- To undertake a full range of secretarial duties for consultants and their team.
- To produce and deliver patient clinic letters and other correspondence to NHS England guidelines, using audio typing and/or dedicated software.
- Request records/notes to required timeframes.
- Ensure efficient filing and information tracking systems are adhered to, providing continuity of care, including electronic case note tracking.
To deal with all telephone, answerphone, post or email queries, on a daily basis to required timeframes and prioritise as necessary to ensure consultants and their team
Person specification
Knowledge
Essential
- Demonstrates ability to prioritise workload and adapt effectively to changing priorities.
- Experience of establishing and maintaining effective filing systems.
- Experience of working in a busy environment
- Experience of dealing with the general public.
- Experience of working in a large, complex organisation and a multidisciplinary environment.
- Experience in using patient administration systems.
- Awareness and understanding of issues currently faced within the NHS.
Desirable
- Experience of mentoring, training or supervising others.
- Advanced keyboard and audio typing skills.
- Demonstrable experience in a medical environment, ideally as a medical secretary
Qualifications
Essential
- Good general standard of education to GCSE level or equivalent including English.
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Applying for this NHS job
This advert is for Medical Secretary Trauma & Orthopaedics with Royal Surrey NHS Foundation Trust in Guildford, South East, England. It is listed as a Band 4 Administrative and IT role. The advertised salary is £29,812 - £32,715 per annum pro rata - including high cost area supplements (HCAS). The contract type is Fixed term: 12 months (Fixed 12 months). The application deadline is 02 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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