Search for more NHS jobs in Birmingham
Job requirements
Essential
31 listedRequirements the employer expects applicants to meet.
- QUALIFICATIONS
GCSEs (or equivalent) in English and Math's at Grade C/4 or above
- QUALIFICATIONS
RSA Level III/NVQ Level 3 in Business and Administration (or equivalent experience)
- QUALIFICATIONS
AMSPAR or British Medical Secretary qualification which includes medical terminology or equivalent experience
- QUALIFICATIONS
Previous NHS experience
- QUALIFICATIONS
Proficient in the use of Microsoft Office (Word, Outlook, Excel)
- OTHER REQUIREMENTS
A proactive attitude towards personal development and continuous improvement
- OTHER REQUIREMENTS
Positive, solution-focused mindset with a commitment to supporting service efficiency and patient care
- ANALYTICAL AND JUDGEMENT SKILLS
Ability to exercise sound judgement when prioritising tasks and managing conflicting demands in a fast-paced clinical environment.
- ANALYTICAL AND JUDGEMENT SKILLS
Capable of identifying potential issues in patient pathways, referrals, or documentation and taking appropriate corrective action or escalating as needed
- ANALYTICAL AND JUDGEMENT SKILLS
Able to assess urgency and clinical importance when managing patient correspondence, investigations, and appointment scheduling
- ANALYTICAL AND JUDGEMENT SKILLS
Proven ability to interpret and apply Trust policies (e.g., RTT rules, access policies, data protection) to make informed decisions independently
- ANALYTICAL AND JUDGEMENT SKILLS
Attention to detail when reviewing clinical documents, test results, or patient data to ensure completeness and accuracy
- KNOWLEDGE & NATURE OF EXPERIENCE
Substantial experience providing administrative or secretarial support in a busy office environment, preferably within a healthcare setting
- KNOWLEDGE & NATURE OF EXPERIENCE
Experience of working with confidential and sensitive information in line with data protection and information governance regulations
- KNOWLEDGE & NATURE OF EXPERIENCE
Proven ability to manage and prioritise a varied and demanding workload with minimal supervision
- KNOWLEDGE & NATURE OF EXPERIENCE
Knowledge of medical terminology, or experience working in a clinical or medical administrative environment
- KNOWLEDGE & NATURE OF EXPERIENCE
Experience using electronic systems for patient records, appointment scheduling, or referrals (e.g. Epic)
- KNOWLEDGE & NATURE OF EXPERIENCE
Demonstrable understanding of NHS policies such as 18- week RTT pathway and elective access standards
- PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Excellent communication skills, both written and verbal, with the ability to interact effectively and sensitively with patients, families, and staff at all levels
- PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Strong interpersonal skills with a compassionate and patient-centred approach, especially when handling sensitive or emotional conversations
- PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
High level of organisational ability, with a methodical approach to workload and attention to detail
- PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Ability to remain calm and professional under pressure, managing competing demands and adapting to changing priorities
- PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Able to work both independently and as part of a wider administrative and clinical team
- PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Committed to delivering a high standard of work with integrity, confidentiality, and respect
- PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Reliable and punctual, with a strong work ethic and a flexible approach to team cover and service needs
- PERSONAL SKILLS / ABILITIES AND ATTRIBUTES
Demonstrates initiative, accountability, and a willingness to take ownership of tasks and problems
- PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Proficient in the use of Microsoft Office applications, particularly Word, Outlook, Excel, and Teams, for document creation, email management, and data entry
- PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Confident in navigating and updating systems, especially Epic, including in-basket management, appointment scheduling, test result tracking, and documentation
- PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Able to adopt a flexible approach when required by the needs of the service
- PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Good time management skills
- PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Excellent keyboards skills
Desirable
3 listedAdditional qualities the employer would prefer.
- QUALIFICATIONS
Experience using an Electronic Patient Record (EPR) system such as Epic, or a strong willingness to undertake training
- PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Confident in using Epic work queues, trust databases and spreadsheets to input, retrieve, and analyse patient or service data
- PROFESSIONAL / MANAGERIAL / SPECIALIST KNOWLEDGE
Experience in supporting virtual clinics, meetings or MDTs via Microsoft Teams or other Trust-approved video platforms
Job overview
An exciting opportunity has arisen for a Medical Secretary to join our team within the ENT department . You will be working closely with ENT consultants/fellows/registrars and you will be responsible for completing work to a high standard, managaging and prioritising your workload, booking clinics and theatre lists, validating waiting lists and other secretarial duties.
Main duties of the job
The successful candidate should have a proactive and friendly attitude and be able to demonstrate a degree of administrative and secretarial experience; being able to meet the duties of the role as identified in the job description. You must possess excellent organisational skills, be self-motivated and have experience in dealing with confidential information.
This role is based at Birmingham Children's Hospital.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
WhatsApp job alerts
Get instant WhatsApp alerts for Medical Secretary roles in Birmingham
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Medical Secretary - ENT with Birmingham Women's and Children's NHS Foundation Trust in Birmingham, England. It is listed as a Medical secretary role. The advertised salary is £28392.00 to £31157.00. The contract type is Permanent. The application deadline is 03 Nov 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (20 Oct 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.