Medical Secretary Community Child Health

Job overview

Are you an experienced, organised, compassionate and proactive Medical Secretary looking to make a real difference to children and families? Join our friendly Community Child Health team at Kaleidoscope, where you will work as part of a small team of medical secretaries providing vital support to Consultants, Specialty Doctors and multidisciplinary teams delivering care to children and young people across Lewisham. In this rewarding role, you will manage correspondence, referrals, patient administration, and diary management, helping ensure children and families receive a high-quality service. You will be a key point of contact for families, clinicians, GPs and partner organisations. We're looking for someone with excellent communication and organisational skills, who is approachable, adaptable and committed to delivering outstanding administrative support. If you enjoy working collaboratively, building strong relationships and making things happen in a busy environment, we'd love to hear from you.

Main duties of the job

The Medical Secretary provides comprehensive secretarial and administrative support to consultants, speciality doctors and clinical teams within Community Paediatrics. The post holder is responsible for managing correspondence, diary co-ordination, patient administration, referrals and medico-legal documents, ensuring services are delivered efficiently, professionally and within agreed timescales. The role acts as a key point of contact for families, clinicians, GPs and partner organisations, maintaining high standards of confidentiality, customer service and administrative quality.

Detailed job description and main responsibilities

• Provide a high- quality secretarial service to consultants, specialty doctors, and clinical teams, ensuring workloads are prioritised and completed within agreed timescales.
• Act as the first point of contact for Consultants and the team, responding professionally to enquiries from GPs, families, staff and external agencies
• To maintain confidentiality at all times.
• Produce accurate clinical and non- clinical correspondence, reports and urgent letters using audio transcription and digital systems
• Manage incoming correspondence, referrals and investigation reports, ensuring timely action and escalation where required.
• Maintain effective working relationships with clinicians, managers, administrative colleagues and wider multidisciplinary teams

See job description for more details

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.