Medical Secretary / Clinic Coordinator

Job overview

To provide a comprehensive secretarial, PA and clinic co-ordinating service to clinical members within the speciality, including coordinating clinic preparation, booking clinic appointments, producing clinic letters and other documents. Dealing with patient and GP queries and concerns in a sympathetic and constructive manner. Supporting lead medical secretary with PTL, Rotawatch and other tasks requested of them.

Main duties of the job

Provide comprehensive support to speciality clinical team, including diary management and coordinating and arranging meetings.

Carry out a range of complex administrative tasks specific to work area.

Check and update patient information on the Trust’s medical record system (EPIC).

Ensure appointments, translator and transport requests are made when required.

Ensure new referrals are processed in line with Trust policy.

Updating national database with patient information for specially commissioned regional services.

Formatting, editing and generating letters using a variety of different methods, ensuring that all letters are linked to encounters, meeting deadlines including turnaround times.

Ensure all orders have been made from clinic appointments when required.

Ensure all appointments are booked within National Targets and cancelling / rescheduling when appropriate.

Ensure necessary tests and scans have been arranged prior to clinic appointments when required.

Ensure Clinic time is optimised by reviewing necessity for patient’s attendance when required.

Work with consultants within speciality to optimise use of clinicians’ time by undertaking such administrative tasks as are mutually agreed as appropriate.

To run EPIC reports as and when required.

Provide a range of documents, e.g. letters, spreadsheets, posters, using relevant software packages.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

Please note:- Internal applicants on permanent contracts can apply for this post as a secondment or fixed term contract. For secondments you must have the approval of your line manager before applying. If you are an internal applicant currently on a fixed term contract you are able to apply for this as a fixed term position.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

This vacancy will close at midnight on 30th September 2026.

Interviews are due to be held on 8th October 2026. At interview, all candidates will be required to complete a letter formatting test.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.