Medical Secretary - Breast Surgery

Job overview

***INTERNAL APPLICANTS ONLY***

You will play a key role in supporting designated Consultant(s) and providing a professional service to patients, clinicians and other healthcare professionals. The majority of patients are referred via the Urgent Suspected Cancer (USC) pathway, making this a busy and varied role where communication, organisation and timely coordination of patient care are essential. You will be the primary contact for patients, offering reassurance, information and advice, while managing clinics, inpatient waiting lists, admissions and TCIs using EPR and other relevant systems. You will coordinate theatre cases and support maximum theatre capacity utilisation, while maintaining and validating waiting lists in line with Trust protocols and Department of Health Referral to Treatment waiting times. Working closely with Consultants, GPs, hospital departments and peripheral clinics, you will manage queries, arrange pre-clerking appointments and admissions, and ensure investigations and results are brought to the Consultant’s attention and appropriately actioned. You will provide PA and administrative support, including correspondence, digital dictation, filing and maintaining patient records. The role requires you to organise and prioritise a high workload under pressure and without supervision, provide effective departmental cross-cover and use electronic systems for correspondence, recording, retrieval and maintenance of information.

Main duties of the job

• To manage all clinics and inpatient waiting lists for designated Consultant(s), arranging TCIs using EPR and other relevant systems.
• To be the primary contact for patients under designated Consultant(s). To communicate effectively and professionally, giving reassurance, information or advice appropriately.
• To prioritise theatre cases and select appropriate cases for the theatre time schedule to ensure maximum theatre capacity utilisation at all times.
• To ensure that all patients reports and investigation results are brought to the attention of the Consultant with the patient's files.
• To act as PA for designated Consultant(s). To manage all administration / PA typing (using Digital Dictation system where appropriate) and organise office procedures for designated Consultant(s). To maintain administrative filing system.
• To take messages or reply to queries from GPs, patients, other hospital departments and outside agencies; finding the patient's file before referring query to Medical Staff, if unable to deal with query.
• To ‘buddy’ with Medical Secretaries and Assistant Medical Secretaries within department for effective cross-cover as required during annual leave / sick leave.

Detailed job description and main responsibilities

To view role requirements and role responsibilities in full, please view the 'Job Description and Person Specification' attached to this vacancy in the supporting documents.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.